Does Capella take forever to process orders?

[Sciontist]

Tuesday I placed a very large order to get started with DIY. I have already posted a positive review about Myfreedomsmokes.com since my order arrived within two days. Wizardlabs shipped yesterday (still very good for the amount I ordered) but my Capella order still says processing and has not changed since tuesday. I emailed them, but the automated email I received said it could be up to 48 hours just for a response.

Anyone else have these issues ordering from Capella? BTW the Capella order was a 5th the size of Wizard Labs who I know are backed up with orders based on the message on their site.

 

[michaelsil1]

If they have all the flavors you ordered it ships fast if they don't it is SLOW

 

[crxess]

Yep, they will hold for total fulfillment.

 

[rockyroad]

Tennessee will take 5 days once processed (usually by UPS) It's true they will hold your entire order unless you push them to break it up. I waited about 3 weeks and finally had to tell them to ship what they had. Then I had to remind them to ship the rest . If your going to stick with Capella's, planning ahead is crucial, especially around the holidays and big sales.

 

[Sciontist]

Not happy. I finally received an email stating "sorry about the delay, your order will go out Monday" No explanation as to why. No rhyme or reason. I sent another email asking what the delay was and if one flavor was holding up my order. Never heard back from them.

So if they are to be believed my order will finally be shipped 6 days after they billed my card for the merchandise.

I wish I had known this was an issue with Capella before I ordered.


Sent from my HTC One using Tapatalk 2

 

[DrewGrimey]

not when I ordered

 

[FinallyQuit]

Both times I ordered there was a lull maybe a week to 10 days. I read that all over these boards and knew to expect it. But, I didn't mind the wait, the flavors are fabulous! You can get Capella from other suppliers, I heard.

 

[Sdh]

This email has been sent to inform you that your order, #, has been updated to a status of In-Progress.
I ordered on June 27th. I didn't expect a wait either. I should have known better. However, the prices are cheaper than the diy vendors

Updated: obtained shipping notice just now. If it actually goes out today I might get it this week.

 

[Rokin Randy]

I called the Capellas company to add a few flavors on my order that I made just the night before I called Capellas.. He must've been getting a lot of complaints and request to break up the orders because I had to keep explaining; No I'm not in a hurry or trying to get you to send me what's available I'm just trying to add a few flavors, lol . I had to explain twice I'm not in a hurry And I'm not disappointed Because he did not understand what I was trying to explain,lol....
He mentioned that one of their chocolate flavors and the peppermint is in production right now and because peppermint was on my order it would take a while...I said that's fine,whenever and no hurry..

I've ordered Capellas and never had any problems,But they can be slower than the many reliable e cig vendors that we are used to..I think the E cig vendors have us spoiled with faster shipping because truthfully The e cig vendors have faster shipping habits than any other product vendors I've ever dealt with being clothes,music equipment,ebay or anything.. I've never had any other product come in over night or within 2 days until I started vaping...

 

[FinallyQuit]

Hey guys, ordered from Capella yesterday, the sale is still on, and got a shipping notice about one hour later. How's that for turnaround?

 

[PurplePuffs]

I've ordered twice from them recently and orders have always been sent out right away. This last order had 1 flavor on backorder but they sent all the rest right away. Still waiting on that 1 flavor though. I wonder what's going on with that, come to think of it

 

[Sdh]

This email has been sent to inform you that your order, #, has been updated to a status of In-Progress.
I ordered on June 27th. I didn't expect a wait either. I should have known better. However, the prices are cheaper than the diy vendors

Updated: obtained shipping notice just now. If it actually goes out today I might get it this week.

Just obtained my order. Just updating so others have a general idea on process/delivery time. My order came in a box.

 

[Sciontist]

Still waiting on mine.

 

[FinallyQuit]

Mine is showing "out for delivery" although the delivery has already occurred. Probably have it tomorrow. Meh.

 

[Sciontist]

Mine is showing "out for delivery" although the delivery has already occurred. Probably have it tomorrow. Meh.

Let me get this straight. You ordered on the 1st and already showing out for delivery? That is less time than it took for Capellas to even get mine out the door. Oh well.

 

[FinallyQuit]

It's sitting in my mailbox today. The USPS didn't update it was delivered, but found it there when I got home.

Yes, that's what I was saying. The last 2 times I ordered it's been a week or 10 days before I receive the package. This order must have been angel kissed, I got a shipping notice right away, and even with a holiday here is my package.

I can only deduce that you have ordered something that is out of stock. I HATE it when a vendor's site allows you to put stuff in your cart when it is out of stock!! If I were you I would be calling them up.

 

[teajayyy]

resurrecting this ish right hur.

My capella order was ordered yesterday and shipped this morning with the cheapest option.
One flavor is on backorder but it seems they processed the rest of the flavors through.