Capella's - Order from 10/14 not shipped yet?

[Eibhilin]

I placed an order with Capella on 10/14 and my status still shows "In Progress". This was over three weeks ago. T_T I shot them an email on 11/03 trying to get an update on the status (I'm in the middle of moving so really bad timing...) but I haven't received a response. I was wondering if anyone knew what was up?

 

[banjo]

This is a fairly common complaint. You'll eventually get your order, but it can take a little while. My last order took over 10 days to arrive.

 

[PortlandPNW]

Yeah, same here.

 

[fuseblower35]

Yep, Capella's is not the fastest company to ship, but it's sure worth the wait! They have the best flavors

 

[sandyk]

Estrid, that is an extremely long wait, I would call them at the number on their website. They will look it up with your order number and tell you exactly what is going on. Tom is extremely helpful.

 

[Seabrook]

The last time I talked to Tom, he told me that they had outgrown their facilities and were moving a block away to a huge building. That may have something to do with it. Also, Tom told an ECF friend of mine they were swamped with orders. Maybe you could call them, as that is a pretty long wait. But, yes, they are worth it. Their orange creamsicle is sooo good that it's my morning vape.

 

[Eibhilin]

Thanks for the feedback. I called and they had missed the order somehow. They were SUPER nice and got it back on track. :3 I can totally get how stuff like this happens so no big. They really make some killer flavoring, worth it really.

 

[Seabrook]

Thanks for the feedback. I called and they had missed the order somehow. They were SUPER nice and got it back on track. :3 I can totally get how stuff like this happens so no big. They really make some killer flavoring, worth it really.

I totally agree. The only thing about the Capella's though is that their caps are a little tricky to get back on after you remove them to syringe the flavoring out. I have spilled a few times thinking I got the lid on tight, but found you have to actually hear and feel it snap on. I'm going to have to start buying the Peanut Butter 2 or 3 bottles at a time or see about the larger size.

 

[horton]

I encountered the same problem with very slow shipping. I only ordered 3 bottles thinking how long can it take to box up 3 stock bottles and make a shipping label? They did have a caveat on their site about being very busy, so one could say I knew what I was getting into, but still, a week to send 3 bottles seems a bit long to me. As others have mentioned, it's probably worth the wait considering how good their flavors are. I think if they communicated a little better customers would not get so worried. I'm sure a programmer could come up with some auto notification routine that sends out an email letting the customer know the status of their order for peace of mind.
One other thing.... do you get a tracking number from them? I received notice that my order shipped, but no tracking number or label number. Just curious what others have experienced.

 

[Eibhilin]

No tracking for me, but the last couple of times I used their free shipping so I wasn't expecting delivery confirmation.

 

[horton]

Same deal with my order.... free shipping. But other vendors who have had a free shipping special still sent a label number. I don't know what shipping software they use, but when I use Click and Ship through the USPS or even if I use (yuk) PayPal, I have the option of putting in the recipients email addy and they get notification of the label being made. It doesn't guarantee the package has been shipped, just that a label was made, I believe.