Gotvapes - NEGATIVE review - I pay shipping to return defective equipment?

VapPornRules;3813465 said:

So I order an e-power from Gotvapes.com, specifically as a 510 backup to my provari (all my earlier equipment was 808 based). It doesn't work. The battery pin in the switch is too low to make contact.

So - I send an email to CS. They suggest I pry the pin up. I do so. It works, but the pin slips back down. The unit is useless to me. It's DEFECTIVE.

First response was:

"Send it back ..and I will TRY to send you a replacement."

Great - I pay the shipping to send back your defective equipment, then cross my fingers and hope I get something back. Awesome (not).

I respond "I don't understand -- can't you send me a new one with a return envelope? "

They respond:

"We aren't set up for sending out return envelopes."

Really -- you send out dozens (hundreds?) of packages a day but you don't know how to include a return envelope in a package.

I get it...gotvapes sells alot of products that are...experimental. They are on the cutting edge of cartomizers. BUT they probably have alot of people that expect things to work right out of the box, and when they don't, they need to have a firm return policy.

This was not that situation. This is a defective piece of hardware. I tried to fix it, but to no avail.

I've dealt with over a dozen suppliers - and had minor return/order cancellation issues, all of which were dealth with IMMEDIATELY and PROFESSIONALLY

Lecig: Immediately sent me a replacement battery when my button got stuck on my pigcig
epipemods: Immediately canceled an order (when they absolutely didnt have to) after I changed my mind!
Smoketip: replaced defective cartomizers -- CARTOMIZERS!

Each of these suppliers understood that people remember good customer service, and that a few pennies is a good investment to build a loyal customer base.

So am I wrong? Is gotvapes reasonable to expect me to believe that they cant figure out how to send a return envelope?

Click to expand...