Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
Jun 19, 2016
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Customer Service
Briefly describe your problem or issue
An item "in stock" when the $200 order was paid was actually not "in stock" and was ETA ~2 weeks. They did not tell me of this stock change, and when I contacted them they did not care that they had wasted my time.
Here's what their FAQ says:
Timely shipping is the number one priority for us. Here is what stock status means:
Ships today: orders leave our doors within 12 hours
Ships next day: orders leave our doors before the next business day ends
In stock: orders leave our doors within 2 business days
Back ordered: specific shipping time is estimated and displayed on product pages, when available
Customer service offered no real apology, had a general "we dont care" attitude. Offered to upgrade my shipping if I paid for it. Unbelievable. Not even the cheapest vendor. Totally unacceptable.
I am awaiting replies from their customer service to rectify this problem; I will update this review if something positive happens.
Here's what their FAQ says:
Timely shipping is the number one priority for us. Here is what stock status means:
Ships today: orders leave our doors within 12 hours
Ships next day: orders leave our doors before the next business day ends
In stock: orders leave our doors within 2 business days
Back ordered: specific shipping time is estimated and displayed on product pages, when available
Customer service offered no real apology, had a general "we dont care" attitude. Offered to upgrade my shipping if I paid for it. Unbelievable. Not even the cheapest vendor. Totally unacceptable.
I am awaiting replies from their customer service to rectify this problem; I will update this review if something positive happens.
