Supplier Negative Review
Name of retailer:
Heather's Heavenly Vapes
Date of your initial complaint to the supplier
Nov 3, 2015
Method used when initiating complaint with retailer
Telephone
Ticket number (if you were issued one)
none
General nature of complaint
Customer Service
Briefly describe your problem or issue
On Sunday November 1st, I tried to place an order using the coupon code being offered. I thought the order had gone through because the website seemed to go to a new page saying the coupon code was accepted.
By Tuesday, though, I had not gotten an email confirmation, so I called. I spoke with a woman who called herself "Ro". I told her the card I was using worked on another website. She spent a long time explaining that because HHV has followed new security rules and that I may need to try Internet Explorer and/or update my computer to Windows 10. She asked me to send her an email, that she would be looking for it, and she would provide me with another coupon code.
I sent her an email the following day, and also informed her that I checked the Visa gift card and the purchase was not deducted from the card.
I never heard from her.
On Tuesday the 10th, I logged into their website, and saw the order still sitting in my cart. I messaged them again through the website, noting that it was odd that "Ro" stated she didn't see the order on their end.
I still have not heard back from them.
Today, I placed the order again, using the same visa gift card and the same browser, Firefox, with the Same Windows 7, on the same laptop. Today, the order went through without a problem.
I think it's important to note this is the second time I have had trouble placing an order on their website and the second of two times I've not been able to use their coupon codes.
By Tuesday, though, I had not gotten an email confirmation, so I called. I spoke with a woman who called herself "Ro". I told her the card I was using worked on another website. She spent a long time explaining that because HHV has followed new security rules and that I may need to try Internet Explorer and/or update my computer to Windows 10. She asked me to send her an email, that she would be looking for it, and she would provide me with another coupon code.
I sent her an email the following day, and also informed her that I checked the Visa gift card and the purchase was not deducted from the card.
I never heard from her.
On Tuesday the 10th, I logged into their website, and saw the order still sitting in my cart. I messaged them again through the website, noting that it was odd that "Ro" stated she didn't see the order on their end.
I still have not heard back from them.
Today, I placed the order again, using the same visa gift card and the same browser, Firefox, with the Same Windows 7, on the same laptop. Today, the order went through without a problem.
I think it's important to note this is the second time I have had trouble placing an order on their website and the second of two times I've not been able to use their coupon codes.
