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Sample - Defective or wrong product issue : oldsoldier

Discussion in 'Reviews of Suppliers - Negative' started by oldsoldier, Jan 21, 2013.

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  1. oldsoldier

    oldsoldier Retired ECF Forum Manager Verified Member ECF Veteran

    Supporting member
    Joined:
    Dec 17, 2010
    Location:
    Lurking in the shadows
    Company name
    Sample ​
    Date of your initial complaint to the supplier.
    1 January 2013 ​
    How did you contact the supplier
    Website ticket system ​
    Ticket number (if you were issued one)
    CW-13129845XYZ ​
    General nature of complaint
    Defective or wrong product ​
    Briefly describe your problem or issue
    In late December 2012 I ordered a widget from [company name here]. On 5 Jan 2013 I received the package and found that I had been shipped a gadget instead of a widget.

    I contacted [company name] and spoke with CSR Classwife and she informed me on 1/5/2013 that you would issue a RMA. I still have not received the RMA, nor have I received shipping confirmation for my widget. Repeated attempts to resolve this issue have gone unanswered. I PM'd on 6 jan 2013, emailed on 7 Jan 2013, and even attempted to call on 8 jan at 2:37 PM EST but got referred to voice-mail.

     
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