$ 169.98 No Confirmation

[NoOneSpecial]

I placed my order for one SB and one Pink BB yesterday....The total for My order was $169.98....My Credit Card has already settled with Altsmoke....But i have yet to receive My Confirmation of my order from Altsmoke...I have tried Contacting them through email....But i get no response at all...Although i see altsmoke staff posting on the forums....So i figure this would be the quickest way to get an answer to my questions....I know that Altsmoke is Closed. But From my understanding an automatic email should have gone out to my email confirming my order within seconds after placing it....I have no order number and i don't even know if my order went through, since i have no confirmation of my order being placed....But My credit card shows payment to Altsmoke for $169.98...So Staff at Altsmoke if you post on the ECF forums Like you have been doing all day... Why is it you can't take a few minutes and answer my emails?.. I'm not trying to say you have bad customer service since this is my first experience with Altsmoke,and it can be a misunderstanding but highly unlikely...But seeing your posts all day and not answering My emails.... Well I'm sure you get the point... I do have a genuine concern about My $170 dollars honestly speaking... I would really appreciate my emails answered or you can Answer my post.. Why i have no Confirmation as of yet on my order... Let me Just clarify something here, I'm not looking for shipment confirmation since i know it hasn't shipped yet...I'm just looking for my order acknowledgment confirmation... Thank you...



Problem solved.... Order confirmation was in my Spam folder.....

 

[BradSmith]

Do you have an agressive filter on your e-mail program?? They might be getting blocked. I have had that happen before. For the life of me I have no idea why it blocks some and lets others through. Of course if you have recieved e-mails from them before then you can count that one out.

 

[cddz]

I placed my order for one SB and one Pink BB yesterday....The total for My order was $169.98....My Credit Card has already settled with Altsmoke....But i have yet to receive My Confirmation of my order from Altsmoke...I have tried Contacting them through email....But i get no response at all...Although i see altsmoke staff posting on the forums....So i figure this would be the quickest way to get an answer to my questions....I know that Altsmoke is Closed. But From my understanding an automatic email should have gone out to my email confirming my order within seconds after placing it....I have no order number and i don't even know if my order went through, since i have no confirmation of my order being placed....But My credit card shows payment to Altsmoke for $169.98...So Staff at Altsmoke if you post on the ECF forums Like you have been doing all day... Why is it you can't take a few minutes and answer my emails?.. I'm not trying to say you have bad customer service since this is my first experience with Altsmoke,and it can be a misunderstanding but highly unlikely...But seeing your posts all day and not answering My emails.... Well I'm sure you get the point... I do have a genuine concern about My $170 dollars honestly speaking... I would really appreciate my emails answered or you can Answer my post.. Why i have no Confirmation as of yet on my order... Let me Just clarify something here, I'm not looking for shipment confirmation since i know it hasn't shipped yet...I'm just looking for my order acknowledgment confirmation... Thank you...

I tried to get hold of Rob for you, did you check your spam folder for the confirmation email? I know some servers may flag it as spam. When I was at his new place yesterday there were boxes everywhere.... I hope he did not get lost in there somewhere

 

[keyzygirl]

Check your account on the website.It should tell you if its processing or shipping or whatever.Thats what I did.

 

[VictoryNotVengence]

altsmoke is closed right now. it says so on the front page of their website and they posted on ecf about it.

 

[jiff]

I wouldn't worry about it too much. Rob will sort everything out for you.

the altsmoke team is one of (if not THE) leaders in customer service here.

 

[HzG8rGrl]

Check the junk email-spam and filters. You're all good. Great company and you'll love the mods! Most of what you have gotten is automatically generated. He'll get with you as soon as he is back in the office.

 

[CHUCKLEHEAD]

ROB will take care of you don't worry! His auto email might be down or something! maybe he's relocating The guy has excellent customer service

 

[NoOneSpecial]

I tried to get hold of Rob for you, did you check your spam folder for the confirmation email? I know some servers may flag it as spam. When I was at his new place yesterday there were boxes everywhere.... I hope he did not get lost in there somewhere

Yes Yes Yes Thank you cddz it is in my spam folder....Found the order Confirmation....I didn't even think of checking my spam folder...But sure enough it was in there.... Thanks everyone for all your help....Problem solved...

 

[halopunker]

Sorry about that Glad you found it! Spent the majority of today showing someone the ropes as well as letting them try all the goodies and flavors of liquid that we're going to be getting in. Still have to setup this computer at the proper location. Sorry for the delays everyone, support will be back on track as of tomorrow

 

[TxJole]

When will shipping start?

 

[quasimod]

When will shipping start?

from the altsmoke site:

Note: We will begin packing all orders tomorrow! Thank you for your patience during our relocation!

 

[whiskey]

Congrats Altsmoke/Rob Hope the move went good for you guys! Lovin' my BB, without a doubt a good unit! will order again soon!