Hi guys! I wanted to take a moment and bring you up to speed on what's been going on with some of the bottles experiencing discoloration with the liquid. At first, we were really surprised to hear this and although we'll still test some other theories, one of our astute technicians has found out what's been going on here. When we switched from amber to clear bottles, we failed to warn customers not to expose their bottles to ANY sunlight. That was our fault - and I sincerely apologize. When our formula was sold in amber, the amber glass filtered out the UV rays (which is what damages the formula and causes the discoloration) and as such, this was not a factor and so we didn't think about it happening with clear bottles.
Indeed, we were truly baffled as to what may be going on here. We knew the formula had not changed at all, we also knew that our ultra-clean bottling conditions had not changed at all. The only thing that has changed was switching to the clear bottles - thus making the formula extremely vulnerable to even the slightest amount of sunlight (indeed probably magnifying it somewhat).
As a result, we will likely be returning to amber bottles but for now, just keep all bottles out of any sunlight. Again, this has only occurred to clear bottles who have has some exposure to light.
I want to assure everyone that as always our formula is the safest on the market and has not and will not change. However I should have thought about the clear glass making our formula vulnerable, and I didn't - again I apologize.
Obviously we will exchange any orders that experienced this. Just send the old one's back and we'll send you out a replacement order as well as refund you the shipping cost.
A very sincere thanks to those of you who helped out with figuring out this mystery!
Christian Berkey
Johnson Creek Original Smoke juice
Indeed, we were truly baffled as to what may be going on here. We knew the formula had not changed at all, we also knew that our ultra-clean bottling conditions had not changed at all. The only thing that has changed was switching to the clear bottles - thus making the formula extremely vulnerable to even the slightest amount of sunlight (indeed probably magnifying it somewhat).
As a result, we will likely be returning to amber bottles but for now, just keep all bottles out of any sunlight. Again, this has only occurred to clear bottles who have has some exposure to light.
I want to assure everyone that as always our formula is the safest on the market and has not and will not change. However I should have thought about the clear glass making our formula vulnerable, and I didn't - again I apologize.
Obviously we will exchange any orders that experienced this. Just send the old one's back and we'll send you out a replacement order as well as refund you the shipping cost.
A very sincere thanks to those of you who helped out with figuring out this mystery!
Christian Berkey
Johnson Creek Original Smoke juice