About Totally Wicked

[KeepItSimple]

This is truly disheartening. I am a consumer advocate lawyer, as well as new to e-cigs and have been looking for a reliable supplier for me and about 30 family members and friends for the purchase of e-cigs and liquid.

I truly think customer service, as do most consumers, is as valuable as the product you are purchasing. I simply and respectfully asked the owner, Jason, of Totally Wicked why some of his customers who posted a problem were being treated badly in his forum. I never got aggressive, I never called him names, and I never presented anything but the facts that had been posted.

The customers with problems had legit problems and had rationally and without aggression or malice posted what the problem was. In response, groupies of Totally Wicked, employees of Totally Wicked, and even the owner, Jason, ridiculed, derided and insulted the customer to the point that the original issue was obscured. The customer's personal character was attacked, the customer was called derogatory names, and the truth about the original post was distorted.

The 3 customers I'm referring to had a malfunctioning parts issue, a refund issue, and a leaking bottle issue. Although some of the titles of these threads were questionable, the content was not malicious or disrespectful to either Jason or his product.

I never joined this forum to "bash" Totally Wicked. I had no other motive than to find a reliable product with a company who also had a good customer service record.

Keep it Simple>>>I was there from the get go>>>>MMM you have been here for around 3 days..Not exactly much of an authority, but preaching like you are..

I suspect that comes from your skills, or none skills as the case maybe in your Professional life. If you can call practicing Law Professional.

You come on here Spouting off like you own the moral high ground.

A joke when you consider the Morality of most Lawyers sucks. You guys for a free will get a Child abuser free. Would you, off course not, not if you knew anyway, but if you suspected...Well i suspect you would.

Regarding a thread or poll on should i close TW usa, i was unaware one was being run. Not ego at all. By the way i deleted my threads then messaged SJ asking himto pull my sponsorship and end my adverts on here.

You did a good job catalysing me, thank you for that..So in essence Keep it Simple, i have you to thank for the crystalization of a decision...It will prove to be off great personal and Professional benefit to me...You take it easy Lawyer boy.

Go free some dead beats>>>For your blood money, i will carry creating a solid respectable business.

And god forbid the supplier who services you...They are in for a hell of a time. POOR bast..Ds.

 

[Kate]

I don't think there's much to be gained by dragging this through the new member's forum myself.

If I were you and I had this grievance I would contact SmokeyJoe, the forum owner, to make a formal complaint. That may or may not be worthwhile.

It's a bit like the wild west around here sometimes, don't expect respect, fairness and justice. Try to develop a thick skin.

 

[Elendil]

This is at least the second thread this has been posted in. What will be served by this?

 

[The Wiz]

I don't think there's much to be gained by dragging this through the new member's forum myself.

If I were you and I had this grievance I would contact SmokeyJoe, the forum owner, to make a formal complaint. That may or may not be worthwhile.

It's a bit like the wild west around here sometimes, don't expect respect, fairness and justice. Try to develop a thick skin.

Kate.....I agree...this particular post from TW had already been posted previously..no need to give it it's own thread to extend the issue. I think this has gotten way out ouf hand.You can only beat a "dead Horse" so much before it starts to stink! Lets let it rest in peace!The Wiz!

 

[AnglVapin]

Kate.....I agree...this particular post from TW had already been posted previously..no need to give it it's own thread to extend the issue. I think this has gotten way out ouf hand.You can only beat a "dead Horse" so much before it starts to stink! Lets let it rest in peace!The Wiz!

I agree completely..... sigh

 

[lachesis]

No more negative threads to read about...or positive praises for that matter. Just hit the DELETE button and all your troubles disappear! So sad for the groupies! Appears the owner can't handle Americans or Canadians. Do Brits really not get frustrated or complain when they have problems with a supplier? And do suppliers treat their customers who have problems as rudely as Totally Wicked does?

Does this look "respectful" to you, Mr. Lawyer? I don't think so....

 

[KeepItSimple]

It's a bit like the wild west around here sometimes, don't expect respect, fairness and justice. Try to develop a thick skin.

Yes, a thick skin helps when abuse is given. But, you see, my sympathy goes to the customers. The tone of Jason's post about me is similar to the posts his customers with problems received. I can take it, but the customers shouldn't have to. Can't help it...consumer advocate you know.

And I do think it an important issue. And I do think it should be presented and brought to the forefront and I don't think it's "beating a dead horse". Some may say give it a rest - until it happens to you. Food for thought.

 

[Zben504]

It seems TW is on a bit of a high horse. I definately won't be ordering from them.

 

[KeepItSimple]

Does this look "respectful" to you, Mr. Lawyer? I don't think so....

I'm not surprised you would find something in an attempt to obscure the primary issue. The post you are referring to was not posted to Jason.

What I said was "I simply and respectfully asked the owner, Jason, of Totally Wicked why some of his customers who posted a problem were being treated badly in his forum."

You were one of those who ridiculed and insulted Totally Wicked's customer who had a refund issue. So I wouldn't expect anything contrary to your nature.

 

[SavePaperVapor]

It seems TW is on a bit of a high horse. I definately won't be ordering from them.

I agree. There are a few other salesmen on this forum that I won't support either due to their sheer disrespect of customers. The funny thing is that none of them disrespect me, but it the ones they do ridicule are all on the net for everyone to read.

 

[lachesis]

I'm not surprised you would find something in an attempt to obscure the primary issue. The post you are referring to was not posted to Jason.

What I said was "I simply and respectfully asked the owner, Jason, of Totally Wicked why some of his customers who posted a problem were being treated badly in his forum."

You were one of those who ridiculed and insulted Totally Wicked's customer who had a refund issue. So I wouldn't expect anything contrary to your nature.

Not posted to Jason, per se, but it is indeed directed towards TW, which eventually leads to Jason himself. Don't play with the words. If you really wanted to make TW USA's problem - then it probably should be directed the person who's in charge of US department. You've already pointed out such words as brits can't handle Americans / Canadians... and I haven't noticed any british accent from Patti's voice when I talked to her about my missing order, which, eventually got solved. Play on words, might be your profession, but I doubt above post actually has any noble nor civil intention.

Also I don't remember insulting anyone - perhaps you could direct me on that department, Mr. Lawywer. If apologies are due, I'll gladly do so. Show me a quote or screen grab if you have. Otherwise, I'll have to ask you to apologize to me for accusing something I've not done.

 

[AnglVapin]

Yes, a thick skin helps when abuse is given. But, you see, my sympathy goes to the customers. The tone of Jason's post about me is similar to the posts his customers with problems received. I can take it, but the customers shouldn't have to. Can't help it...consumer advocate you know.

And I do think it an important issue. And I do think it should be presented and brought to the forefront and I don't think it's "beating a dead horse". Some may say give it a rest - until it happens to you. Food for thought.

Quote:
Originally Posted by Wildsky
Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

More likely the buyers need a forum to complain about the suppliers who caused the problem in the first place.

1) Create a forum category called Buyer Satisfaction - praises and problems

2) In the forum the person with the praise or problem initiates a thread

3) Groupies like you are not allowed to post in the originating poster's thread

4) This will keep the original issue from getting distorted, ridiculed, or attacked from the I love everything about this supplier and don't mess with my supplier because I've never had a problem groupies like you

With all due/undue respect sir,

How can you continually harp the whole consumer advocate thing, when in reality you appear to be an attorney who wishes to take away freedom of speech rights of the very consumers you proclaim to advocate for?

I don't know your agenda here, sir, but I will take you at your word of merely coming to the forum to find information on ecigs.

With that said, take it from another consumer rights advocate and hit the "search" button on the issues you wish to obtain "discovery" on. The results are much more beneficial than keeping a flame war going.

 

[LuckySevens4U]

Look dude. I'm not a TW groupie. I have had dead attys by them and they replaced them. They DO take care of you. I have tried just about every juice out there and If you are seriously looking for good juice products, they pretty much DO have the best out there. They try their hardest by running two operations to do their best. No one is perfect, but when you have a problem, they DO take care of you. To me, that's what matters in the end.

 

[THICKFOG]

Off the subject,,I don't understand why suppliers like TW sell there atomizers for $13 bucks and only give less than a months warranty when the manufacturer gives a year,, well, we know the answer. Just had to get that off my chest..

 

[lachesis]

More I think about the OP's accusation that I ridiculed and insulted another customer with refund... It's very infuriating ... that only TW thread I posted before it got deleted was about "TW USA is slow". I was having my first order delayed. Contacted both US and UK front, as their site forum says. Got a call on weekend day from manager on her day off. Sorted out the problem, and got my shipment by following week.

Did I have issues? Yes. Did I complain? Yes. Did I get serviced well and professionally? Yes. I did, with flying colors. Asides with some delays in my order, I was satisfied with their product, and went for 2nd. Wil do again, but I'm also using other vendors to see if I like theirs as well.

I told Jason in OP's original thread for fare-thee-well, and it's waste of time arguing on here, get on helping out customers and save time for family. Now that's ridiculing other customers? To tell him to save his breath and do help out customers instead of fighting on a forum?

 

[Fox3]

Working toward YA lawyer enrichment exercise? They do praddle on :-(...

 

[KeepItSimple]

How can you continually harp the whole consumer advocate thing, when in reality you appear to be an attorney who wishes to take away freedom of speech rights of the very consumers you proclaim to advocate for?

The reason for that post, which was indeed directed at Wildsky, was because she not only played a part in the customers with problems, but when Jason asked one of his supporters to post his remarks he had made in his own forum about a customer who complained of a leaking bottle in the New Member's Forum (since suppliers are banned from posting in that forum), she immediately did so.

What good does it do for a supplier to not be able to post in the New Members Forum if that supplier posts remarks in his own forum and then asks one of his supporters to post it for him?

Copied from another thread.

Originally Posted by pillbox38
It Seems to be getting a habit of new forum members to slate suppliers on somewhat contencious issues. I have just read a thread entitled "Totally Wicked Sucks" the issue there is leaky fluid (supposedly)..

 

[RazorNribbonz]

aww, sucks your pulling your sponsorship jason..I've read your forum and I know about customs singling you out for whatever reason- lack of supplies....I know about your frustrations with the US site and not being able to over see it 24/7...Although your last trip into the states seems to have helped a lot...In summery, I Do Not envy you suppliers for the frustration and stress you have to deal with..ugh.

I personally have ordered a few times from the UK and US.. I just automatically allow 2 weeks.... I'm not a "fan girl" and equally spread my orders out across the board ( much to my hubbys horror lmao) But, I will say..I cant stand the after taste of unflavored e- liquid, no matter if I cut it with a lil VG or not..I don't know what it is...But TW's unflav has a nice aftertaste ( hint of smooth tobacco, yet not enough to clash with mixing...Thank goodness! lol

 

[frogbmth]

I dont see any need for a new thread to continue and diverge the discussion/argument in the original thread.

Thickfog - probably be good to start an atomizer warranty thread - but I dont think you can say that the TW warranty terms are particularly short. A lot of companies sell with short warranties. You pay your monies and make your choice - if a long warranty is important to you, buy from a supplier with a long warranty. For what its worth, the atomizers I had from TECC and TW when I dealt with them were good quality and lasted well. Just my experience.

 

[lachesis]

Keep it simple, I'm still waiting on your proof on how I ridiculed another customer.
Show me the proof. Otherwise, I want a due apology on your behalf on accusing something that I did not do.