So I just sent this regarding my order which is in confirmed status
Wilad Alley and Company
I've just read the notice on your site.
I would prefer that this order be kept and fulfilled when you can rather than having it cancelled and refunded.
I sincerely hope things turn for the better real soon.
Highest Regards
VERY classy response to the problem, Shadco. Ahlusion is very much like a hit broadway show, or Michelin 5 star restaurant. Better to stay in line and wait patiently to experience the quality, than cop an attitude and end up realizing you want to see it and having to get back in line at the end.
My heartfelt best wishes go out to Wlad and Alley. I, too, sent an email cheering them on and telling them no need to cancel my order. I would just end up ordering it anyway when they get everything back to normal. I have Ahlusion juice to get me through...and the couple of things I am low on I can ration out and wait for. Ahlusion has been a loyal and devoted company for my E-Liquid needs. They have shared laughter and fantastic customer service and patience and kindness. I can do no less for them. I remain a loyal and devoted customer, and together we will all get through this.
They're truly class people. I must admit that I fully understand their motives to assume to refund unless otherwise notified, but I don't agree with it. I think they should recognize that their product is very much in demand because of the quality, the fabulous customer service, and the reputation they have earned by their hard work. They're very humble and are assuming that folks would want a refund instead of waiting, and I applaud that, but I think they are underestimating the desire to obtain their product and inadvertently alienating customers who would prefer that the default be to wait a week for operations to return to normal.
I have a lot of experience with another kind of juice (wine) where this has happened. Snobby Napa Valley winemakers, when deluged with requests, respond by drastically raising their prices, establishing wait lists, require prepayment months in advance of shipment, etc. We see the same thing in the ecig market with high demand RBA's and mods.
I really admire them for their humility, and wouldn't encourage the Napa model of high demand, but please! Yes, there will be a handful of jerks who send nasty emails, but that is not the norm, nor should it be allowed to be representative of most people. They're REALLY trying hard. Vendor issues, and their own humbleness in not anticipating how much of a pent up demand developed during their downtime is the issue. Folks have gone bananas, and don't want to miss out with these down times, so are placing huge orders which completely overwhelmed them.
So folks, please be kind to good people. Let them know you are willing to wait, and in the meantime, get a bottle or two of HHV or AIV to tide you over until your order can be fulfilled. Those are decent juices by all accounts. To me, there is nothing out there as good as Ahlusion, but in the end, it is flavored nicotine. Don't have a cow. You will be swayed by the customer service when they have the materials they need to fill your order. You will be sold by the juice when you've properly steeped it and compared it to anything else. From my experience, if you show them a little love and respect, it is going to come back to you many fold. There are worse qualities to be had in your favorite vendor than too much humility to appreciate and thus anticipate the popularity and pent up demand for their product. If they could, by any means, have your juice to you tomorrow, they most certainly would.
Hope to chat with you guys again starting next week. 
Deciding on my next order. Who here has experience with the Chai Latte? I love a good creamy chai to drink. How is the vape?
