About a month ago I ordered a couple small bottles of AV juice to try out. Two weeks later, it hadn't arrived. I tried to log into the site to see if there was a tracking number, but it didn't recognize my email address. Uh-oh, that doesn't look good. I replied to the confirmation email I had received when I placed the order asking for an update/info. A few days with no response, I tried again. Still nothing.
Having seen Porphy post frequently on these forums, I decided to PM him with my questions. I didn't demand (or even request) a replacement shipment, only asked if there was anything I could do to check the status. He got back to me within 24 hours, apologized for the lost shipment (which wasn't his fault) and assured me that a replacement shipment would be sent out.
The packaged arrived the other day and the juice is excellent. Still not sure why my original emails never got to him, but he says that the best way to contact him is through the help/support ticket feature on their site.
I just wanted to let everyone know that Porphy is a stand-up guy and he'll help you out if something goes wrong. Also, the Bobba's Bounty and root beer flavors I got are the best tobacco/root beer I've had. Excellent flavor, massive vapor, and strong TH for 18mg juice. Totally worth it.
Having seen Porphy post frequently on these forums, I decided to PM him with my questions. I didn't demand (or even request) a replacement shipment, only asked if there was anything I could do to check the status. He got back to me within 24 hours, apologized for the lost shipment (which wasn't his fault) and assured me that a replacement shipment would be sent out.
The packaged arrived the other day and the juice is excellent. Still not sure why my original emails never got to him, but he says that the best way to contact him is through the help/support ticket feature on their site.
I just wanted to let everyone know that Porphy is a stand-up guy and he'll help you out if something goes wrong. Also, the Bobba's Bounty and root beer flavors I got are the best tobacco/root beer I've had. Excellent flavor, massive vapor, and strong TH for 18mg juice. Totally worth it.
