I've been wrestling with myself on whether to post about this in this forum, but here goes. Hopefully this will help someone in the future. I began on V2 Cigs a couple months ago and finally decided to updgrad to eGo Twists a couple weeks ago. I didn't do much research on vendors and found AltSmokes through just a general Google search. I bout two eGo Twists through their website (a 650 and an 1100) as well as everything else in order to start vaping (chargers, cartos, juices and a case). I was so excited to get it that I paid $30 for express shipping and did get it in just a couple days (which I paid for).
When I pulled the products out of the box, they had all been fit into the case I ordered, so it was obvious someone at their company took the time to do this. I put everything together and started vaping. What I noticed was that the trigger button was indented halfway in, and the product would work but was really hard to press down. You see, I did not think this was odd at first because both batteries had this same issue. Both were pushed in in the exact same spot and could not be pryed out. After some research on this forum I found that this was a major defect. I couldn't believe I had paid all this money and they both came with problems from the jump. What really frustrated me is that all the products I ordered were fit into the custom case. Therefore, someone from their company had to handle the products and still shipped them to me defective. I believe this is unacceptable. There was no quality control done on my shipment at all. This seems like it would be an easy issue to catch.
By the time I notice they were defective, AltSmoke was already closed. It was Friday night and I believe they are closed all weekend. I did leave a message right away saying I was concerned about this. Come Saturday, I decided to just send the batteries for a refund and purchase two other locally. I shipped everything back with a note telling them about everything and the packing slip which I circled what I expected to be refunded: the batteries and the shipping. You see, I paid $30 to get the products in earlier so that I could use them. Instead I had to pay for shipping back to them and purchase from a different shop. This was a complete waste of my time and resources. I also left a message on Saturday telling them I had shipped th products back. I did not receive any other correspondence with them until they received the shipment back, at which time they called and left me a message saying they would refund the batteries, but could not refund the shipping. There was no apology or attempt to rectify the situation. I feel I should have been given some money back for shipping at least due to their lack of attention to product. I wasted $30 for a product from them I could not use and had to pay more to acutally ship it back. I didn't want to continue this anymore because it was causing too much stress than it was worth. They were not interested in my satifaction at all and I will NEVER buy from them again.
Since that purchase I've spent about $500 on other crap that could have gone to them if they had taken any care toward customer satisfaction.
When I pulled the products out of the box, they had all been fit into the case I ordered, so it was obvious someone at their company took the time to do this. I put everything together and started vaping. What I noticed was that the trigger button was indented halfway in, and the product would work but was really hard to press down. You see, I did not think this was odd at first because both batteries had this same issue. Both were pushed in in the exact same spot and could not be pryed out. After some research on this forum I found that this was a major defect. I couldn't believe I had paid all this money and they both came with problems from the jump. What really frustrated me is that all the products I ordered were fit into the custom case. Therefore, someone from their company had to handle the products and still shipped them to me defective. I believe this is unacceptable. There was no quality control done on my shipment at all. This seems like it would be an easy issue to catch.
By the time I notice they were defective, AltSmoke was already closed. It was Friday night and I believe they are closed all weekend. I did leave a message right away saying I was concerned about this. Come Saturday, I decided to just send the batteries for a refund and purchase two other locally. I shipped everything back with a note telling them about everything and the packing slip which I circled what I expected to be refunded: the batteries and the shipping. You see, I paid $30 to get the products in earlier so that I could use them. Instead I had to pay for shipping back to them and purchase from a different shop. This was a complete waste of my time and resources. I also left a message on Saturday telling them I had shipped th products back. I did not receive any other correspondence with them until they received the shipment back, at which time they called and left me a message saying they would refund the batteries, but could not refund the shipping. There was no apology or attempt to rectify the situation. I feel I should have been given some money back for shipping at least due to their lack of attention to product. I wasted $30 for a product from them I could not use and had to pay more to acutally ship it back. I didn't want to continue this anymore because it was causing too much stress than it was worth. They were not interested in my satifaction at all and I will NEVER buy from them again.
Since that purchase I've spent about $500 on other crap that could have gone to them if they had taken any care toward customer satisfaction.
