am-ecigs.com - Other issue : ziggy929

[ziggy929]

Company name

am-ecigs.com​

Date of your initial complaint to the supplier.

31 May 2013​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

no number​

General nature of complaint

Other​

Briefly describe your problem or issue

I placed an order for a bottle of juice and was to receive a free ecig. I received a sticker that stated if I liked the product to give good feedback through amozon and they would send out a few bottle of juice. I contacted asking where to leave the review and was told how and where on 5/31/13. I left a good review and sent an email on 6/3/13 letting them know that I did and how did I go about getting the free bottle of juice. The company responded back on 6/3/13 asking nic level, and favorite flavor and address to ship to. I responded with the info of what I would like and where to ship on 6/3/13. I never to this day received the juice. I did send another in email about a week ago asking where it was and I never received a response. So I sent another email asking if I was just offered the free bottle to give them a good review. I would have given a good review anyway, but don't offer something for free to up your stars then not follow through on what you offered. I think they are doing this so NO ONE will leave ANY bad feedback. I don't care about the free bottle of juice anymore, I have plenty, however I feel this is a poor way of using their customers to make them look better. One response came from amejuice@gmail.com. Not sure if they are running 2 different companies or what is going on. I just thought I would let everyone know to be honest in the reviews, because you will not receive a free bottle. Unless its taking from 6/3 until 6/22 to ship out my order. Thanks.​

 

[ziggy929]

After sending a message to them by email today stating I was going to post on this site I received 2 emails. One stated they had to move due to the fires in Colorado. The other seems to be saying that they didn't care if I posted here it would just get buried. Not exactly sure what the email meant. But on the one email they did state they would send out the juice with a few free items. I told them it was not about the juice as much as about the principle of them offering something and not following through. However, if it was due to a fire I can totally understand. At this point I do not care if they get around to sending it or not after reading the other email I would be afraid to inhale it. The exact email read "I know its only a missing persons report when they can't find a body." At first I didn't think much about it but it almost sounded like a threat. You all can be the judge of that.