I can't even believe that I have been ripped off again! This time I tried to educated myself thru this forum. I went to a local shop so I could try the pv out first and hopefully get better customer service if I had any problems. Sam, the owner at American Smoke shop in San Marcos, CA assured me that his products were superior and that if I had any problems with anything that I purchased, that I could return and he would make it right. I tried and bought an Ego (my husband also bought one a week later). Well, I did have problems. Within 3 months I ended up with 2 broken chargers (1 within the first 2 weeks), 1 bad battery, and 1 battery that the button broke and I had to get creative to keep it working. Sam says to me, AND I QUOTE, "How do I know that you didn't drop the charger in water". So he refused to replace the charger and when a few weeks later when the battery failed, I had to also buy a new battery. SO, when the button broke on the second battery, my husband took all the junk we bought back to Sam and reminded him of his promise to "make it right" if we had problems. Sam told my husband that he never said that and that if he replaced every broken part for everybody that he would lose money. So what about all the money I have lost buying garbage that quits working? SMOKING WAS NEVER THIS HARD! All I want is a good pv that can stand up to heavy vapeing and that I only have to charge every other day. Am I asking too much?
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