The problem is your business model. I was pretty sure this was going to happen and I was right. Why? Because I have seen the same thing even with huge companies. When HP had the fire sale on their Touchpads they experienced the same thing. If a company with the server/internet resources of a company like HP can be overwhelmed a small company being hosted by a third party, using a fourth party for credit card processing doesn't stand a chance under these circumstances. Instead of trying to open the store for short periods of time and getting slammed all at once just open the store and limit the amount of high demand liquid that can be ordered for the day using the in stock/out of stock feature. This way you continue receiving revenue from the products you carry that are in stock and you can post stock of the high demand items at random times to prevent as large of rush all at one time. This is the method used across the internet and it works. Until you do this you are going to continue having these issues.
An Open Letter To Ben from a customer/Sys Admin (not a web developer)
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You will never get a response, and there will be plenty of people making excuses.
BEN, start listening to the people who know what they are talking about, we will most likely offer to advise for free/(or a few bottles of that sweet sweet juice)
Agree with OP. Another thing about having the site closed is how do we check our orders, etc... if site is always closed due to demand?
IMO if you can't keep enough product on hand to sell to all you shouldn't be selling at all.I would love to try this juice but I am not gonna race everyday to try to order one of twenty bottles before they sell out for the day.If you have to go an extra day or two on shipping so be it, if you need help hire more people it seems there's more then enough demand for this juice.With the amount of time this site has been down they should have stock up to wazzo at this point.Won't get any of my money as much as I want to try it.
Heck, I'd just like the option to browse, register and add items to a wish list so that when the site isn't so overwhelmed, I can place an order.
I wasn't even looking for a gigantor amount of the stuff. Just a couple 30 ml bottles of BB ,some Sweetarts, and maybe a new flavor
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I agree with the OP. Leave the store open, 24/7. You'll get past the mad rush. Folks will eventually get their accounts setup and wish lists populated. The website traffic will calm down.
Manage inventory and orders with in/out of stock.
Make a limited amount of Boba's available each day. When it's gone it's gone.
Manage inventory and orders with in/out of stock.
Make a limited amount of Boba's available each day. When it's gone it's gone.
Yes leave the site open to taking orders and when the rush fades things will be more normal.This opening for an hour or two and closing is only feeding the fire since all its doing is making more and more people wait to put in an order.And it should state right on the product page that it is limited in quantity but you should have the option of still ordering it and the option of waiting for it to be ready and shipped.If the juice is that good people shouldn't mind waiting for it.
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I agree, Keep the store open at all times. This will allow everyone to browse and order at their leisure. Instead of this mad-dash mob hitting your servers all at once, which as we all know crashes the servers, screws up checkout processes and screws up orders and possibly double charges people. This allows customers to view your product, create wishlists, view previous order history, and actually enjoy your website, rather than cursing it and refusing to buy from you.
It makes absolutley no sense to open the website for ten minutes a day. All you are doing is pissing your potential customers off. Stay open, let the orders pile up and fill them in the order they were received. If it takes 4 days to get to someones order, big deal, at least they have an order in waiting for it to be filled. They wont be .....ing about how they cant get an order in because youre never open and your website constantly crashes. you will please alot more people this way...
It makes absolutley no sense to open the website for ten minutes a day. All you are doing is pissing your potential customers off. Stay open, let the orders pile up and fill them in the order they were received. If it takes 4 days to get to someones order, big deal, at least they have an order in waiting for it to be filled. They wont be .....ing about how they cant get an order in because youre never open and your website constantly crashes. you will please alot more people this way...
I"m guessing the webmaster has been fired, thats the reason the site has been abandoned with errors.
like others I'm willing to help , free no strings, I just want them to start selling juice and stop dealing with technology that they know little about.
like others I'm willing to help , free no strings, I just want them to start selling juice and stop dealing with technology that they know little about.
I don't want to pile on too much here as AVE is taking it from customers in every direction (check out their FB page lol).
The only thing I would echo is the notion of only taking a small number of orders so they can be quickly filled and shipped the next day is honestly just dead wrong. Let the orders stack up and fill them in the order they are received. I would rather wait two weeks for my order to ship than set my entire schedule around waking up, pounding F5 and pulling my hair out. At least then I could relax, stop stalking them and just know that one day it will arrive....much better than going through hell hoping to be the .01% who makes it through and gets a quick turnaround.
The only thing I would echo is the notion of only taking a small number of orders so they can be quickly filled and shipped the next day is honestly just dead wrong. Let the orders stack up and fill them in the order they are received. I would rather wait two weeks for my order to ship than set my entire schedule around waking up, pounding F5 and pulling my hair out. At least then I could relax, stop stalking them and just know that one day it will arrive....much better than going through hell hoping to be the .01% who makes it through and gets a quick turnaround.
This is a poor idea. Its pretty clear that Ben has his idea about how he wants to run his business and Ben doesn't really care what other people think about that.
The way it's run right now isn't at all professional, thus all the negative responses you see here and on their FB profile. Personally, it's HIS business, so he can choose to do it whatever way he likes. It's just not the way the majority of us feel is the right and most effective way to do it (and its not). But if he's happy with what's he's doing, all I suggest is to simply find a better way to run the business through the website. This whole "fly by the seat of your pants" thing is annoying to people wanting to try/order ANYTHING off the site. I'll place my order (hopefully) within the next month or so when things cool down. Even say that, I'm not confident I would be able to place an order properly with how it's setup currently.
DaleC
First, let me start by saying AVE can do whatever they like, naturally. I'm not here to layout the best way for them to conduct their business. I will say I am in agreement with the majority that the website should remain open, even if they are not taking orders. Once your capacity is reached, rather than shut everything down, simply remove the "Add to cart" option (unless that isn't simple?). No one can check out, but everyone can still browse the site, check on orders, contact AVE, etc. Seems incredibly logical.
The idea that they should take endless amounts of orders even if they can't possibly complete them in a timely fashion is foolish to me. I know of MANY juice vendors that implement limits and are closed for many hours or days at a time. These aren't huge companies we are dealing with. I think there's obvious room for improvement, but I don't see taking any and all orders being a viable solution.
In any case, I know my opinion was the one everyone was waiting to hear about... so there you go.
The idea that they should take endless amounts of orders even if they can't possibly complete them in a timely fashion is foolish to me. I know of MANY juice vendors that implement limits and are closed for many hours or days at a time. These aren't huge companies we are dealing with. I think there's obvious room for improvement, but I don't see taking any and all orders being a viable solution.
In any case, I know my opinion was the one everyone was waiting to hear about... so there you go.
To be honest, I'm curious as to the profit margins involved in selling ejuice, and wether or not they support a mid sized business at all. It's entirely possible that there is a diminishing return on investment and infrastructure (basically more hands mixing and shipping) than is worthwhile to support. So many of the most popular juice makers are constantly out of stock or only open for moments at a time that one would think that somebody out there would take it seriously enough to make a professional run at a full blown business. Hell, witha product like bobas combined with chemical addiction, I'm surprised investors aren't lining up to buy these small companies and generate a manufacturing line based on two or three recipes from each.
so hows everyone doing? I feel like AVE's forum is a big rehab center for addicts that need a fix asap!!..anyone else think of this as well? lol
I've been trying to get some Boba's Bounty for months. The site seems like it is always offline. However, even if AVE left their site open 24/7/365, there would be server crashes as people sat there in eager anticipation, tapping F5 on the site waiting for the stock updates.
Many folks are DIYing these days and are happy with what they make plus love saving money and avoiding juice vendors. I for one am not one of them because of the simple reason Im extremely lazy. Now how this pertains to this thread well it doesn't really so I'll just slowly leave here
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