Angelcigs

[hudson_macbeth]

Hi everyone,

I placed an order on April 29, 2014 with Angelcigs for a kayfun 3.1 ES Clone. I received an email with a tracking number, but the tracking says that the item still has not shipped. This item was supposed to ship from their Los Angeles warehouse. Has anyone else ever had this problem with them? Should I start a paypal dispute? I am just getting really nervous about the whole transaction. The only response I've had in email them said that the item shipped, and provided the same tracking number.

Thanks for looking!

 

[darkcelestialillumination]

I've never bought from them but on their home page facebook updates

Angelcigs
To date, all items listed on our website are in our USA stock or on the way to USA. That is a mile stone for Angelcigs. Thank you all for supporting us, we will always try our best to provide best products, fast shipping and responsible customer service. 40 minutes ago · Edited

Angelcigs
Thanks for waiting for our kayfun mini and black panzer, finally it gets to USA warehouse, all orders of kayfun mini and black panzer will be shipped out tomorrow!! Thank you so much for waiting so long. Angelcigs will always try our best to make sure you can receive your order as fast as possible. May 4 at 7:53pm

Angelcigs
Because of the Labor Day, express companies in China will have three days off. All packages (including Kayfun mini and black Panzer) shipped to USA and Germany will be delayed 2-4 business days. We are really sorry about it, April 30 at 3:06am

So I'd give them more time.

 

[ivanmor]

Well good news, I got my shipment... but bad news is... took some time...

April 22nd - Order placed Suppose to be US but got email saying from China, "Is that ok" replied but nothing, eventually got tracking number from China Mail. I waited figured it would come eventually though I paid the 30 for the DHL shipping.

May 1st - I emailed them asking what was going on, I paid extra but now my order showed to be sitting in a lake in CA...

May 4th - (time zone differences ) I got email saying shipping guy really messed up and that DHL is picking up order now.

May 5th - Confirmation DHL picked up

May 6th - Tracking number in hand

May 8th - 1:30pm - Order in hand from DHL - 3 days from China... wow!

So, email them let them know somethings wrong and Doris should be able to sort it out!! It was nerve racking, but at the end of the day, I have a Kayfun and a Squape clone!! worth the shipping costs, had it not had the inital delay!

Have to say, for a china distributor... the email response was GREAT, though always a day behind do to time zones.


Good luck!

 

[hudson_macbeth]

Mine is coming from the US. The tracking finally update, and it should be here saturday, but if I'd have known it was going to take this long, I would have just ordered from FT and gotten more stuff for less money.

 

[pinkythereddog]

I actually ordered a Turtleship V2 from them last Wednesday from their USA warehouse. I got a tracking number from them on Sunday and was having the same issues. I emailed them yesterday wondering what was up. Later in the day, USPS said my mod was shipped and should be here Saturday. They emailed me back saying sometimes USPS takes a day or so to update. Still faster than Fast Tech for me personally.

 

[nclobo]

I've only ordered from them once. IIRC, order was placed on a late Monday evening, shipped on Wednesday and received on Friday. I'm hoping they get more selection in the US warehouse and work out the shipping kinks such as the one the OP had. All in all, I'm happy with the service.

 

[hudson_macbeth]

So I finally receive my package, and open it. To my dismay, I don't find the Kayfun 3.1 ES that I ordered, but a Kayfun Lite! I have sent another email to angelcigs, telling them of this. Hopefully they make it right.

 

[ivanmor]

I had a chance to go over my order last night after the slight weight... and wow am I impressed, I got the 3.1 es and is slick! Full review to come - but I have to say, though there was a mess-up in shipping, the customer service and support is top shelf!

Doris was the person I emailed back and forth, professional and quick! I will buy from them again in a heartbeat!!!


Time to go shopping!

 

[hudson_macbeth]

So after all is said and done, there were some pretty majors slips, but Angelcigs seems to have recovered nicely. A 3.1 was sent out to me pretty quickly, which I received today. I was not asked to return the lite. While the distribution seems to be a bit behind the curve, the customer service does seem to be excellent.

 

[Kentucky_Josh]

I've bought numerous items from angelcigs and usually I get the shipment within 4 days. I live their 3.1, Aqua, and Squape.

 

[Jake Hale]

I'd like to throw a small order to test this website out. Their price looks good.

 

[armalitem16]

I've gotten a couple things from angelcigs on two different occasions. First, I got a kayfun lite, then almost a month later I got a panzer clone, both came in under 3 days.

Im liking the quality of the products so far with angelcigs. I wouldn't hesitate ordering from there. So far so good!

 

[optsmk]

I just ordered a King II from them yesterday. When I ordered it I got the shipping with the tracking number. They say the tracking number will be emailed to me as soon as the item ships. I have not gotten it yet, so I guess it didn't go out today. Hopefully it goes out tomorrow. I'm only in the SF Bay Area, so hopefully it won't take but a day or two to get here.

 

[nclobo]

Placed an order Sunday evening. Got the tracking # about 5 hours later. Maybe check your spam folder.

 

[GeorgeWachsmuth]

I have ordered several items from them. All shipped within 24 hours and received them 2 to 3 days after that. I am in New York. All items were excellent quality for clones.

 

[optsmk]

I have ordered several items from them. All shipped within 24 hours and received them 2 to 3 days after that. I am in New York. All items were excellent quality for clones.

I checked my spam and it's not there either. If I don't get it by tomorrow I'll call them.

 

[nclobo]

I just ordered a King II from them yesterday. When I ordered it I got the shipping with the tracking number. They say the tracking number will be emailed to me as soon as the item ships. I have not gotten it yet, so I guess it didn't go out today. Hopefully it goes out tomorrow. I'm only in the SF Bay Area, so hopefully it won't take but a day or two to get here.

Which King II did you order? Brass or SS? There is a note on the main page that says the SS version won't hit the warehouse till 5/30.

 

[nclobo]

Nevermind .. I see from the other thread you bought the Brass version.

 

[hotrod3539]

I have ordered several items from Angelcigs, never had to wait long as long as the item was in stock. max if in stock was 4 days total. if out of stock it was a bit longer while they restocked. Customer service has been great and prices are comparable if not better than Fasttech. the US based warehouse makes it all the better... no more 2 weeks while it crosses the ocean. I will recommend them to anyone and will continue to buy from them.

 

[Jomiz]

I've bought numerous items from angelcigs and usually I get the shipment within 4 days. I live their 3.1, Aqua, and Squape.

same here great prices