Another example of great customer service . . .

[jmpublius]

. . . and a dumb question.

I know it's regularly addressed here, and most of us are already aware, but it's never a bad idea to reiterate why V4L is such a good supplier. Over the past couple of weeks, I've had the pleasure of twice dealing with customer service. The first time was a stupid mistake I made on an order where I ordered carts instead of juice. CS fixed it for me within minutes of filling out my service ticket. Literally within minutes. I didn't even have time to sign out of my e-mail. The second involved a battery that decided to stop working two days after the warranty expired. Again, CS answered my ticket quickly, apologized for my inconvenience, and sent me a brand new battery within a few days. Thanks, V4L. You guys/girls seriously know how to keep a customer.

My dumb question is for anyone who has had to send stuff back. What do I do? They sent me an address label and some other label that says, "Replacement." Do I just go to the post office and grab one of those padded envelopes, and send it out that way? And what is the other label for?

 

[Morandir835]

Jmpublius sir believe that's what your supposed to do, never had to return an item to V4L, but have done many a rma over the years...

 

[plantlvr]

Yes take the label and put in on the enevlope to send the defective batt back. I had to do that once, they want to take a look at the problem so they can, hopefully, prevent it happening in the future.

 

[jmpublius]

Thanks guys. And I'm assuming they'll know it's mine from the RMA# on the label?

 

[Morandir835]

Correct Jmpublius sir, though would also write it on the package or on some sort of note inside.

 

[Clover~]

I just went to the post office and gave them the package the replacement came in witht he label. they put the label on and taped it shut and I give them a few quarters and its all good! all I had to do was tell the lady I had no clue what to do lol.

 

[the_vape_nerd]

As brand new customer I'm glad I picked V4L. My wife tried one of those "free-trial" things. They wanted to charge her 79.00 for a pack of 10 cartomizers. She got on the phone to cancel with them and they told her now they'll sell them for 19.99. I keep on her to return this thing and told her about V4L but she's hard headed.

 

[jmpublius]

As brand new customer I'm glad I picked V4L. My wife tried one of those "free-trial" things. They wanted to charge her 79.00 for a pack of 10 cartomizers. She got on the phone to cancel with them and they told her now they'll sell them for 19.99. I keep on her to return this thing and told her about V4L but she's hard headed.

Just let her try yours when it comes in. She'll realize it's better, think she came across this line of thinking herself, and get the idea. People don't like to be told they may have done something less than intelligent, esp. from their significant other.

 

[the_vape_nerd]

ah yes you are probably right, mine just got here and i think i just vaped myself hoarse on this thing

 

[trichman]

A friend was almost out of supplies and placed an order late Monday with express shipping. She ordered 2 new standard batteries. They were out of the color for one of the batteries so they sent 2 shorties in that color rather than hold up the order. She called me when she got her delivery today and was so excited that she got basically a free battery. I have heard some substitution complaints but rarely do you hear how happy a customer was because of a thoughtful person filling an order.

V4L Customer Service is a +1,000,000,000,000,000,000,000