Another no reply thread...

[flea77]

Back on 03/20 I placed an order for a bunch of Clearomizers. The order was processed and shipped quickly (this was my third order from them, I expected as much). When I received the order, there were three boxes of five Clearomizers. The boxes were marked 2.4-2.6 ohm when I specifically ordered 3.2 ohms. I checked the packing slip and original order emails, yep, they said 3.2. I still have some of the previous order's 3.2s and they are a different design (several small wicks instead of two large ones that looked like rope, white rubber cap instead of the new black). So I thought maybe these are better and just in the wrong boxes, tried one, tasted nothing but plastic (which was normal for the 2.4s I had ordered way back before I switched to 3.2s). So now I have 14 new in the package Clearomizers I can't use and one I should never have tried.

I have tried emailing Bruce on the 24th, no reply. I have left him two voicemails at two different numbers, no reply. Anyone else have contact issues with Bruce?

Allan

 

[Teach]

I have tried emailing Bruce on the 24th, no reply. I have left him two voicemails at two different numbers, no reply. Anyone else have contact issues with Bruce?

Allan

Allan, those are the new CE2s... Bruce was surprised when he found those too – factory just started shipping them. Look under the “these new CE2’s seem to be the “next Generation” R5… “ thread.

As far as contact goes, did you put in a ticket on the site under support? I did that and got an answer back within a day or two. I know he’s busy, but I’ve never had a problem of getting replies. Sounds like the communications aren’t getting to him – He’s tops on customer service. Give it a try under the customer support at COV site if you haven't yet.

 

[Bigbuyer]

Back on 03/20 I placed an order for a bunch of Clearomizers. The order was processed and shipped quickly (this was my third order from them, I expected as much). When I received the order, there were three boxes of five Clearomizers. The boxes were marked 2.4-2.6 ohm when I specifically ordered 3.2 ohms. I checked the packing slip and original order emails, yep, they said 3.2. I still have some of the previous order's 3.2s and they are a different design (several small wicks instead of two large ones that looked like rope, white rubber cap instead of the new black). So I thought maybe these are better and just in the wrong boxes, tried one, tasted nothing but plastic (which was normal for the 2.4s I had ordered way back before I switched to 3.2s). So now I have 14 new in the package Clearomizers I can't use and one I should never have tried.

I have tried emailing Bruce on the 24th, no reply. I have left him two voicemails at two different numbers, no reply. Anyone else have contact issues with Bruce?

Allan

18 hours a day and I still miss a couple of emails. I am sorry guys, trying to get better. You can always PM me right here on ECF. Please use the ticket system when possible.
Allan, I am here for you, just send me a PM and I will take care of you.

 

[flea77]

PM sent, I certainly understand missing emails, which is why I left two voicemail messages at two different numbers.

Allan

 

[v2kjok3rz]

probably frustrating to deal with so many people with different issues, but we appreciate all the hard work and awesome customer service you give us Bruce.

Thank you! you ROCK!