Any other way to contact gotvapes besides using igotvapes.com?
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They do prefer the ticket system... that way they can keep up with the progress of an issue... you can't do that through email.
This might be of some help... 
From the ECF Forum Rules... (in part)
ECF Supplier Rules
1. ECF Suppliers are bound by the provisions of this TOS.
2. Suppliers must abide by the general forum rules and ECF Supplier Forum Rules at:
Forum Rules
Suppliers FAQ
http://www.e-cigarette-forum.com/for...rum-rules.html
3. Abide by the specific rules for your specific Supplier Category (usergroup).
4. Suppliers cannot be anonymous. We can only register legitimate businesses who lodge their full contact details with us, and who do not hide behind anonymous websites with no contact details.
5. We require your full contact details to be filled out in the Supplier Registration form as outlined on the Suppliers Information page in Announcements http://www.e-cigarette-forum.com/for...formation.html . Suppliers for whom we do not have full details, or when we request an update ignore our request or who do not comply in full, will be reverted to Supplier - Unregistered, and will have no rights on the site.
6. All Supplier websites, where existing, must have Contact information with a valid mailing address, landline telephone number and email. If your website does not comply, and you ignore our request to update it, you will be reverted to Supplier - unregistered and will have no rights on the site.
From the ECF Forum Rules... (in part)
ECF Supplier Rules
1. ECF Suppliers are bound by the provisions of this TOS.
2. Suppliers must abide by the general forum rules and ECF Supplier Forum Rules at:
Forum Rules
Suppliers FAQ
http://www.e-cigarette-forum.com/for...rum-rules.html
3. Abide by the specific rules for your specific Supplier Category (usergroup).
4. Suppliers cannot be anonymous. We can only register legitimate businesses who lodge their full contact details with us, and who do not hide behind anonymous websites with no contact details.
5. We require your full contact details to be filled out in the Supplier Registration form as outlined on the Suppliers Information page in Announcements http://www.e-cigarette-forum.com/for...formation.html . Suppliers for whom we do not have full details, or when we request an update ignore our request or who do not comply in full, will be reverted to Supplier - Unregistered, and will have no rights on the site.
6. All Supplier websites, where existing, must have Contact information with a valid mailing address, landline telephone number and email. If your website does not comply, and you ignore our request to update it, you will be reverted to Supplier - unregistered and will have no rights on the site.
We prefer the Helpdesk at igotvapes.com as everything is documented and there can be continuing dialog when there is a problem.
You aren't antagonizing anything. You had a valid question, and posted it in the right place.
You aren't antagonizing anything. You had a valid question, and posted it in the right place.
I'm with keelalagirl on this one... I didn't feel you were in anyway antagonistic and had only posted a valid question. To explain a bit further, after mentioning why a vendor uses a ticket system... A forum presence such as this one here, is more for assistance with a question on how to use a product, address usage problems as well as sharing tips and tricks... Most of the latter will be done by other users trying to help each other.
Of course your issue, being an issue with the order itself... can only be addressed by GV ( which you already know )
sure we can add a number to the site that will have a recording that will send you to igotvapes.com, we will not sit here answering phones when we have a ticket system, we can ADD EMAIL mailing ADDRESS THAT WILL LEAD YOU DIRECTLY TO IGOTVAPES.COM, THATS HOW CUSTOMERS WILL BE HANDLED.
The Op asked a valid question and we appreciate it. WE believe and know a ticket system is better then a email system and we cant afford to pay somoene to answer calls and be bogged down by 1 hour phone calls. So we can add a email and a number but they will both direct you directly to igotvapes.com
The Op asked a valid question and we appreciate it. WE believe and know a ticket system is better then a email system and we cant afford to pay somoene to answer calls and be bogged down by 1 hour phone calls. So we can add a email and a number but they will both direct you directly to igotvapes.com
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That's cus we have a wonderful CS Manager by the Name of Max the amazing CS person!
Their trouble ticket system is pretty fast actually
This might be of some help...
From the ECF Forum Rules... (in part)
ECF Supplier Rules
1. ECF Suppliers are bound by the provisions of this TOS.
2. Suppliers must abide by the general forum rules and ECF Supplier Forum Rules at:
Forum Rules
Suppliers FAQ
http://www.e-cigarette-forum.com/for...rum-rules.html
3. Abide by the specific rules for your specific Supplier Category (usergroup).
4. Suppliers cannot be anonymous. We can only register legitimate businesses who lodge their full contact details with us, and who do not hide behind anonymous websites with no contact details.
5. We require your full contact details to be filled out in the Supplier Registration form as outlined on the Suppliers Information page in Announcements http://www.e-cigarette-forum.com/for...formation.html . Suppliers for whom we do not have full details, or when we request an update ignore our request or who do not comply in full, will be reverted to Supplier - Unregistered, and will have no rights on the site.
6. All Supplier websites, where existing, must have Contact information with a valid mailing address, landline telephone number and email. If your website does not comply, and you ignore our request to update it, you will be reverted to Supplier - unregistered and will have no rights on the site.
Those are fairly hilarious requirements, lol. They have contact INFORMATION requirements, but no actual requirement that there be a person responding to those communications
Maybe it is just the way my devious little brain works.I'd like to see a phone hell digital answering service menu. You know, this is gotvapes.com, if you know your parties extension you probably have the wrong number, press one if you have an ordering error for directions for the web url for igotvapes.com, press 2 if you have a billing question for the web url to igotvapes.com, press three to get the spanish url to gotvapes.com, press four for the chinese url to igotvapes.com...if these solutions do not address your concerns please hang up, and do not try again, you DO NOT win at the internet...
Thanks, but I think I'll stick with the ticket system where not only do I know I'll get a response, and where my vendor can actually track things, but also-more importantly to me, but I have time stamped verification of my comments questions and concerns.
Not laughing at anyone here, or denigrating the OP or anyone else, it was a valid question. But the way that thing reads...
yep, the ticket system is better then anything else, no reason to go back to the stone age and do things the old way that never worked
Put my number up there it not like I don't get 3-4 wrong calls a day anyways.
If your ticket was submitted yesterday you should have had I response by now? For sure!
Check your spam filter?
Check your spam filter?
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