Company name
Apollo
Date of your initial complaint to the supplier.17 January 2013
How did you contact the supplierEmail
Ticket number (if you were issued one)-
General nature of complaintDefective or wrong product
Briefly describe your problem or issueOn Jan. 17, 2013, I e-mailed Apollo rep. Ashley that my V-tube mini was no longer working. She said to return it, so I did.
She e-mailed me on the 28th that they were out of stock, and offered a full size V-tube as a replacement, and would exchange the mini batteries for full size batteries. I asked if I could just get credit for the kit and the 2 extra batts. She said that I could, just return all of the contents that came with the kit, even used items. Sounds great, right?
On the 14th of Feb. I sent her a tracking number. I see my credit on their site for around $34. A far cry below the $79.99 I paid for the kit and $10.00 for each battery. She told me that used and damaged items were not issued credit. I said that the only reason I returned the atomizer and drip tips were at her direction.
On the 28th of Feb, she stated that NO batteries were included in the return, to which I responded that 3 batteries were included; 1 for the kit, and 2 extras purchased, giving order numbers for each. On March 7th, she responded that the batteries were returned but not the original V-tube mini. WHAT? I sent her an e-mail saying that I returned that on the 28th of Jan. Now, she has sent me an e-mail saying:
"I'm so sorry for the misunderstanding and would be glad to ship out a replacement.
We only have Chrome Vtubes in stock, and will only being carrying this model for our Vtubes.
Would this be okay?"
Really? Just give my credit for the items without making me run around in circles, PLEASE!
She e-mailed me on the 28th that they were out of stock, and offered a full size V-tube as a replacement, and would exchange the mini batteries for full size batteries. I asked if I could just get credit for the kit and the 2 extra batts. She said that I could, just return all of the contents that came with the kit, even used items. Sounds great, right?
On the 14th of Feb. I sent her a tracking number. I see my credit on their site for around $34. A far cry below the $79.99 I paid for the kit and $10.00 for each battery. She told me that used and damaged items were not issued credit. I said that the only reason I returned the atomizer and drip tips were at her direction.
On the 28th of Feb, she stated that NO batteries were included in the return, to which I responded that 3 batteries were included; 1 for the kit, and 2 extras purchased, giving order numbers for each. On March 7th, she responded that the batteries were returned but not the original V-tube mini. WHAT? I sent her an e-mail saying that I returned that on the 28th of Jan. Now, she has sent me an e-mail saying:
"I'm so sorry for the misunderstanding and would be glad to ship out a replacement.
We only have Chrome Vtubes in stock, and will only being carrying this model for our Vtubes.
Would this be okay?"
Really? Just give my credit for the items without making me run around in circles, PLEASE!
