Atomizer....

[Trish342]

Hi, My son got a tornado last week and one of the atomizers came DOA. Is there any way to help it come to life. I sent a email to the company but I thought I would check here to see if there is anything that can make it work. Thank You for reading.

 

[Kurt]

Hi, My son got a tornado last week and one of the atomizers came DOA. Is there any way to help it come to life. I sent a email to the company but I thought I would check here to see if there is anything that can make it work. Thank You for reading.

Is it dead, as in cold and does not sizzle? If so, and it wasn't in a 5-pack, then they should be able to replace it. Cold and silent means the coil wire is broken, and nothing is going to bring it back, as far as I know. It happens. Unfortunately TW does not replace attys in 5-packs because of the amount they are discounted for buying in bulk.

 

[stubear62]

Actually, TW will NOT replace any atty from the 5 pk for the 28 day warrenty, but WILL replace if DOA.
Which means you need to check each one out the day you get a 5 pk and if anything is DOA call them or your SOL..
I just checked and they use to. But if you do, they might just work with ya, when I got mine, they all worked. No issues with mine at all.

 

[Trish342]

Thanks for the reply....It is one of the ones that came with the Tornado.
It is cold dead..nothing...no heat at all. I have emailed the company but no response yet. Thanks again for trying to help.

 

[stubear62]

Hey,
It usually takes 24 to 48 hrs most times b4 they answer anyone.
I too had 2 atty's from them go on me and another is just starting. but not from a 5 pk. Go figure. I had one reg atty and a mega atty go with in 2 days of each other. Yet I use the same liquid on my Janty, TW 5 pk attys and 3 other attys from VTS and they work great..

 

[redrhino]

Actually, TW will NOT replace any atty from the 5 pk for the 28 day warrenty, but WILL replace if DOA.
Which means you need to check each one out the day you get a 5 pk and if anything is DOA call them or your SOL..
I just checked and they use to. But if you do, they might just work with ya, when I got mine, they all worked. No issues with mine at all.

Are you sure about that? Couse from what i understand They DO NOT REPLACE any atty from the 5 pack deal....

 

[Trish342]

Hey,
It usually takes 24 to 48 hrs most times b4 they answer anyone.
I too had 2 atty's from them go on me and another is just starting. but not from a 5 pk. Go figure. I had one reg atty and a mega atty go with in 2 days of each other. Yet I use the same liquid on my Janty, TW 5 pk attys and 3 other attys from VTS and they work great..

Well I hope they will replace this one since it never worked. I have ordered from them a few times and have never had one come dead like this. I am trying to get my son to stop smoking and start vaping.. but he is not happy so far.

 

[stubear62]

Are you sure about that? Couse from what i understand They DO NOT REPLACE any atty from the 5 pack deal....

Hey Red,
I have read somewhere that they did for a customer. I don't see it on their site and they use to? I thought.
Either that or I read it somewhere else. But it could have been a case by case thing. Now I can't find that thread anywhere. Hmmm, maybe it was another supplier? DAang it!!
My bad if it was another. I am not purfect and have been wrong b4. LOL sry about that. But really, you should check any 5pk asap from TW and contact them about that. I do believe they might help with the DOA's though.
Here is the thread
http://www.e-cigarette-forum.com/forum/totally-wicked-e-liquid/54594-customer-service-issue.html
I believeits with a 5pk of batts though..

 

[redrhino]

Thanks for the link stubear62....