Awaiting my package...

[retird]

The order I received required me to submit a support ticket. The response was that I should send the order back to AV for replacement. I sent the order back on 1/12/2012. I have not received the replacement for Order number 18312 as of 1/22/2012.

I have submitted yet another support ticket concerning this matter. Please ship my replacement order....

And feel free to delete this post when the order has been taken care of...

Thanks

Edit: Mail just delivered on 1/23/2012 and NO package from AV....

 

[andyman97]

I know it probably doesn't help but they were out of town this past week to meet new flavor suppliers. I'm sure they'll get you squared away soon now that they're back. Good luck, I know it sucks to wait so long

 

[Porphy]

I'll be tackling the help desk today. We were out of town so I'll be focusing on getting this taken care of today and tomorrow. Please, give me some small room to wiggle when answering I'll also be sorting through hundreds of help desk tickets needing replies on why the payment system was down. If I can thin that herd with a predefined response then I can get to the normal tickets (of which there are few but require actual attention)

 

[retird]

This post was edited out, as Porphy posted as I was typing this post......hopefully my replacement order will ship today.......

 

[Porphy]

I'll be getting to returns and exchanges later today and tomorrow. I don't know the literal name for you Retird (and I don't want you to put it here) but if there is a help desk ticket you will see movement on it soon, as well as a shipping notice.

 

[retird]

GREAT Porphy...........there is a support ticket and a reply also to the previous support ticket....thanks......

And if it helps, you have the returned package with the original order number 18312 marked in the lower left corner on the package....

 

[retird]

Answered your support ticket answer just now.......Please just mail replacement Product....thanks....

Update: Porphy replied back that order being shipped today......thanks

This thread can be deleted......

 

[Porphy]

This thread can be deleted.

Let's keep it up just in case someone else has an issue where we're slacking/vacationing/in-a-corner-crying. We (my wife and I) tackle these as fast as we can but sometimes a business trip can nearly cripple our response time as properly answering a help desk ticket takes a few more programs than I can pack onto our laptop, so we have to table many of them while we're out until we get back.

 

[retird]

OK by me, just did not want others to get the wrong idea that AV doesn't take care of business.....any plans to hire more help so the payment system can remain open longer each day???

 

[Porphy]

any plans to hire more help so the payment system can remain open longer each day?

There are always plans. The trick is finding someone who can/is:

• Over 18
• Handle Nicotine (ex-smoker, e-cig user)
• Non-smoker (can't have the product smelling like smoke)
• Steady worker (it's not a hard job but a monotonous one, slowing down isn't an option)
• Someone who can do the work without massive supervision (we are all nose-to-the-grindstone so honest work is a MUST)
• Must be able to work with some of the worst language/music choices/bad jokes imaginable.

We're looking into just administrative help so we could potentially drop two of those requirements, but to give you an idea of how hard it is to find those qualities we've had 15 people interview and only found 4 that we've had come in for a trial run. Of the 4 that have made it past the interview 2 actually made it through the trial-by-fire-week.

As for JUST administrative help, they will have to have a good knowledge of e-cigarettes and the business within 2 weeks... it's not impossible but we know now it's better to find the right people for the job, and progress, than hire someone that doesn't fit and then we all end up slowing down (this is a very "line item build" system here, one loose cog and everything grinds to a halt)

 

[retird]

HUM, even at my age I could do all that plus more......but the daily drive from Okie City would be tough....oh well....guess I'll just remain retired....