Okay, I'll chime in before I close the thread.
oh yeah, that's right! not only that, i just had another thought -- perhaps the package got ripped open by a machine while being sorted at the post office -- yet, another reason why the OP should be contacting them.
These packages are marked in the database as "non-machinable" and we provide the USPS with the prescanned items as we drop them off, so if this is the case then the USPS should be correcting the issue.
Honestly, NestoChe, it is in my nature to want to get this fixed for you and to make sure you are taken care of... normally. I'm not really sure that I still feel that way though after having my very limited team of employees (2) called thieves (which I'll add, thieves of something they have free access and privilege to of any time of day... seriously, gallons of the stuff). Here is my new train of thought; when you completed your order you paid for shipping. This shipping fee is the postage requirement to have the USPS take your order and deliver it to your door. In a VERY literal sense you are entrusting your order to two (2) companies. However, we have accounted for this (plus we hate to see someone get their items lost) by providing shipping insurance on our site. Our shipping insurance covers your whole order and is hassle free--your package comes damaged and we get it set right, easy as that. --->
Shipping Insurance <----
I've taken care of customers in similar situations almost on a weekly basis, with and without shipping insurance, and this is the first time I'm inclined to rely on the terms of service of my website and point out the fact that you neglected to insure your order.
... but we all know that's a load of bull. I have to at least try and help. I'll get you taken care of if I can through our help desk, but Nesto please take time in the future to NOT to slam the people you are complaining to. We have written little messages like "You Rock", "We (heart) Our Customers", and "It's AVE Time" on the back of our customers packages since we opened.
