Well, I would say that's too bad, but honestly, it's best to buy batteries from a vendor on Mooch's approved list (it's the last cell in his battery chart). I use IMRbatteries.com, they are quick, reliable, and not expensive.
I don't know your vendor, but there are way too many of them out there selling rewraps (sometimes "authentic" batteries that didn't pass the QC test, or newer batteries that may be branded almost anything) or other counterfeits, so I might consider a chargeback with your bank if they don't respond and purchasing something else. If they aren't responding to emails and etc., I don't think there is any need to send your (incorrect) order back, although I might be hesitant about
vaping them, really.
Best of luck, I hope you find a resolution to your issues....
Anna