I'm sorry but logically how do you think that an item from china will be delivered within 3 -5 business days anywhere outside of china?
and this is why I do not pay for expedited shipping....anything coming from china takes time...time to leave china, time to cross oceans, time to get to customs, time for customs to release it, time for it to cross country to it's final destination....
now once it passes your local customs it may be 3 - 5 days when you receive it (as per dhl) but before then it takes time to get from china to where ever it is going...

don't ever order from fasttech

it will take a minimum of a month (sometimes 3)
maybe you didn't realize when you made your order, I don't know, that it was coming from china.....
now as for everzon's customer service, I can not say anything....that is hit and miss with almost every company (esp those in china) sometimes you get good customer service, mostly you get bad....one reason I don't buy from sourcemore anymore unless it's a heck of a deal that I don't mind possibly losing money on because the last 2 times I had to deal with their customer service was a joke and I'm now the proud owner of a $50 paperweight....
but as for the issue with shipping, give it time....also check a chinese tracking company with your tracking number because before it reaches dhl it is being shipped by a local chinese company to dhl...which again, takes time...