I am weak. Decided to go ahead and purchase the Fanfare w/ the 20% off code, couldn't stop obsessing about it.
Good vibe gone bad.
The website cannot process the transaction. The STRIPE credit card processing gives a failure alert to web owner that it has been put on hold and they can only do test transactions. I tried to email the owner at the email address given on the website several times. All returned permanent failure, email address does not exist. Scratching my head. Glitches or closed up shop? Will have to see what the word on the street is.
So sorry to see that you had trouble with our site...
Our payment gateway pulled the plug on us stating that anything e-cigarette related is a "prohibited business" according to their banking partners. This came as a surprise to us, especially because we seemed to be operating without any glitches at all until that happened. I think we somehow flew under the radar until we gained too much popularity, then they really pulled the rug out from under us! We immediately started working on obtaining an ecig friendly payment gateway, however the process is apparently a long and arduous one and we are still waiting on that.
In the meantime, we do have a temporary solution up and running and our site is once again fully functional. When the issue first arose, we did receive SOME emails from customers, but it appears as though we did not receive all of them, so to prevent this from happening again, we have also added a new contact form on our website. All you have to do now is fill out the fields and it will definitely be delivered to our inbox!
We did announce here on ECF, Facebook, and Twitter as soon as we opened the site back up, and we would have replied to this thread sooner, but we did not know it was here.
One more thing to report: Due to overwhelming demand, "Fanfare" is temporarily out of stock. That sure is one popular flavor! We are doing everything we can to bring this back to you as quickly as possible, and we hope to have this available to everyone again next week. So now for some really GOOD news... we have bumped up one of our testing flavors to beta testing status, so now anyone who orders at least (1) 30ml bottle of any of our flavors will receive a free sample of our newest flavor!
We hate to see that any of our customers or potential customers may have slipped through the cracks on this one, and we are doing everything we can to prevent that from happening in the future. Since we are a registered supplier here on ECF, we do have our own dedicated thread where we post ALL pertinent information and updates. We also actively update on Facebook and Twitter.
We are happy to process your orders and we sincerely apologize for any inconvenience this has caused our valued customers.