Bloog Exchange Policy

[Rift]

So I ordered a bunch of stuff when the sale was going on and got it 2 days ago. It came extremely fast and all was good. However one of the items I ordered was damaged. I ordered an extra charger and the wall outlet part was damaged. Alright no problem I called the next day (yesterday) and left a message since no one was picking up.

Today I got a phone call letting me know I could just ship it back and Bloog will exchange it. Now this is all well and good but why am I paying for shipping back to Bloog on an item I bought that was sent to me broken? This really shouldn't be coming out of my pocket, I received the item damaged.

Does Bloog have any plans to setup some sort of an RMA system? I have to say its odd that we the customers are just supposed to ship broken stuff back on our expense to be exchanged, without knowing its status or when we might be receiving the replacement.

I'm used to a new part being shipped out immediately with a return shipping label inside the box, not that I have to ship back first and hope all goes well.

 

[want to quit]

Honestly man I don't try to be rude or anything but you have to pay $3 if even that to ship it back to them and they send you without any hustle a perfect item back on their cost to me that is A+.

We are not talking about Amazon or any of the big retailers we talk about a normal vaping supply store they are generous enough to just replace the items for you and all you have to do is send it back for $3.

I tell you right here and now I bought probably 10+ PV's from different vendors and returning stuff with them is either impossible or it takes weeks to get my new item. Bloog is perfect with their return policy IMO and I rather pay $3 and get a new item within 3-5 days then fighting with the other vendors for weeks to even let me send them my stuff.


The reason they don't send you anything up front is probably (not a fact) because there are idiots out there (not you) that kill a bat for example by refilling the cartos themselves and then act like the bat came broke to them. This way Bloog can check the items out and send you a new item.

Again you can try other vendors but I tell you Bloogs return policy is A+ in my books.

Hope you work everything out buddy it's worth the $3 shipping.

 

[redempti0N]

So I ordered a bunch of stuff when the sale was going on and got it 2 days ago. It came extremely fast and all was good. However one of the items I ordered was damaged. I ordered an extra charger and the wall outlet part was damaged. Alright no problem I called the next day (yesterday) and left a message since no one was picking up.

Today I got a phone call letting me know I could just ship it back and Bloog will exchange it. Now this is all well and good but why am I paying for shipping back to Bloog on an item I bought that was sent to me broken? This really shouldn't be coming out of my pocket, I received the item damaged.

Does Bloog have any plans to setup some sort of an RMA system? I have to say its odd that we the customers are just supposed to ship broken stuff back on our expense to be exchanged, without knowing its status or when we might be receiving the replacement.

I'm used to a new part being shipped out immediately with a return shipping label inside the box, not that I have to ship back first and hope all goes well.

Rift, shoot an email to Mike.

 

[Rift]

Thanks Red will do.

Want to Quit its not that simple for me, and it all boils down to how much you value your time. My job hours are all over the place and I'm often up or back home before and after the post office closes. If I have to go out of my way to ship that's even more money lost. So in the end a $11 part plus the maybe $3 shipping and then time lost starts making that part add up to much more then it originally was.

Iv never had a problem with Bloogs CS so that's not an issue. Everyone I have come in contact with has been nice. I know others have spoken about having to pay for shipping back in the past as well so I'm pretty sure I'm not the only one.

I have no fear the charger will get replaced it just starts presenting more work for the customer the way it is now.

 

[xoYOmamaox]

I have sent two batteries back and i just put them in the mail with a stamp that i took from work so no problem there but i guess big items would be differant. I think its not that big of a deal both chargers i have gotten have been a little bent and one the plastic broke first time i used it so i just put a screw in it and kept going remember its a $5 to $15 charger from china and bloogs company keeps getting better alot of times things can be handled by jeff without starting a thred that may keep the noob from trying bloog for the first time keep that in mind.

 

[twoskinsoneman]

I agree with Rift's point.
You know I don't mind paying to ship back a part that fails under warranty. However I can't imagine paying to ship back an item that is DOA. It really shouldn't happen in the first place if quality control is functioning properly. But things do slip buy.

 

[pmos69]

When I received a DOA trifecta, a while back, Bloog was very reasonable and just sent me a replacement after I argued about the costs of shipping back the defective unit.
Talk with Bloog, is the only advice I can give.
Definitely good customer care IMHO.

 

[Rift]

This has already been resolved as I fully expected it would be there was never any doubt about that thanks Red and Mike.

New customers should hear both the good and the bad about a company so hiding something is pretty silly if you ask me. It doesn't do an unknowing person any justice. Besides my experiences with Bloog have been fantastic. The people I have dealt with past and present have always been helpful and kind. Although Red does like to pull the Chaingun Cannon out every now and then, or wait was that the pom poms?

My only point here was that I believe that if you purchase something brand new no matter the cost, and it arrives in your hands broken the manufacturer should be the one to replace it at there expense not yours. If the customer is the one having to pay for returning a defective item this is effectively increasing the amount the customer has payed for this item. I like many others work hard for my money and don't particularly like throwing it away.

The notion that I should fix this myself is absurd. I could probably fix this if I wanted to but my time is more valuable then having to sit down and fix something brand new I just payed for.

This was clearly a QC issue which Leaford takes pretty seriously from my experience. This whole idea of it only costs $15 there not meant to last to long is crazy. Its the exact reason why 90% of stuff is NOT made in the US. Id rather pay $30 once and have it last as long as I take care of it then pay $15 every however long the item is manufactured to last.

 

[redempti0N]

Well Rift I kept my word and got the replacement plug to go out carrier pigeon. I dropped it a few times so it should work great. Had I known you lived so close to me I would have delivered it in person

 

[want to quit]

Oh man personal delivery from Red? now that would be awesome lol.

Quality control is by no means 100% perfect, we sell Flooring and some comes from China we hired some very picky German's (you know these German's very weird people) to do QC for us and even with them it got better way better but it's still not perfect at all.

Glad everything worked out Bloog's CS is just perfect and with personal deliveries from Red it would be even better.

 

[Rift]

Well Rift I kept my word and got the replacement plug to go out carrier pigeon. I dropped it a few times so it should work great. Had I known you lived so close to me I would have delivered it in person

Your the best! Carrier pigeon hope he doesn't get lost in the city.

Door to door service by Red I can picture it now. Doorbell rings "who is it" delivery .....! Door blow down smoldering package come flying into the house. Red rides of into the distance on his bike with a smoking canon.

 

[redempti0N]

Your the best! Carrier pigeon hope he doesn't get lost in the city.

Door to door service by Red I can picture it now. Doorbell rings "who is it" delivery .....! Door blow down smoldering package come flying into the house. Red rides of into the distance on his bike with a smoking canon.

basically yeah thats exactly how it would go down.

 

[Siciliansith]

Love the Red riding through town SENDING burning PACKAGES lol.

RIFT I agree with ya, if i buy a product I expect it to come in working order. If it does not I expect the company to take care of all costs to replaec such item. Its bad enough that you have to return a item and wait for a replacement for a item that should work on arrival, to have to pay for shipping is crazy. The Rma procces is a great idea. Maybe some credit to an acct for returns that are verfied legite. saves time and money on sending out a return package


NOTE : I have had great service from Bloog
Red could laugh a bit more lol (dont drop my package lol) .. Mike at Bloog actually emailed me about a concern and made sure i was all set. Bloog CS has worked hard and its paying off. Leafoed has always worked harder than he should for a guy in the trenches

 

[DLL9MM]

Funny.
I just received a kit today. The wall charger was also broken. I emailed CS and they expect me to send it back and pay for it out of pocket! The wall charger is almost in 2 pieces! I expected better quality for what I paid.

 

[seantex]

they should offer insurance on the packages through the post office. If it is available and you dont pay the extra dollar that's on you. If they dont offer it then they need to replace it free of charge.

 

[Green Mtn Vpr]

DLL...is there a chance it was damaged enroute? I cant imagine Bloog packaged and sent something that was almost in two pieces. Regardless, call and talk to them...I am sure they will work it out for you, they always do. I will agree w/ other posts-CS has been awesome to me too...to the point: I had an issue and didnt receive a shipment due to a mistake, one I hoped to have before a long trip down the east coast, CS had called to apologize for the mix up and hearing my gripe and the circumstances offered to meet me on my way through NJ to get me my order. Is that reasonable to expect? No. Did I accept? No. Does it show how much Bloog cares about CS and their willingness to do right by us? Damn straight! Just talk to them...

Funny.
I just received a kit today. The wall charger was also broken. I emailed CS and they expect me to send it back and pay for it out of pocket! The wall charger is almost in 2 pieces! I expected better quality for what I paid.

 

[redempti0N]

Funny.
I just received a kit today. The wall charger was also broken. I emailed CS and they expect me to send it back and pay for it out of pocket! The wall charger is almost in 2 pieces! I expected better quality for what I paid.

Just send another email stating you spoke with me and give CS your order # and we will send you out a replacement wall adapter asap.

 

[DLL9MM]

Just send another email stating you spoke with me and give CS your order # and we will send you out a replacement wall adapter asap.

Will Do. Thank-you.

 

[DLL9MM]

DLL...is there a chance it was damaged enroute? I cant imagine Bloog packaged and sent something that was almost in two pieces. Regardless, call and talk to them...I am sure they will work it out for you, they always do. I will agree w/ other posts-CS has been awesome to me too...to the point: I had an issue and didnt receive a shipment due to a mistake, one I hoped to have before a long trip down the east coast, CS had called to apologize for the mix up and hearing my gripe and the circumstances offered to meet me on my way through NJ to get me my order. Is that reasonable to expect? No. Did I accept? No. Does it show how much Bloog cares about CS and their willingness to do right by us? Damn straight! Just talk to them...

All the boxes look fine with no marks. The charger is split down the side where the screw goes. Something rattles inside.

 

[leaford]

Sorry about that DLL. I'm going to take a close look at our chargers and see if there's any issue there.