I had thought to come here, to speak to this family of vapers, and tell you a story of woe and frustration. But as the words had time to percolate and the embers of anger to cool I decided to share a slightly different story.
On January 18, 2011 I stopped smoking. After nearly 20 years I am no longer panicked because I don’t have a pack of cigarettes on hand. That was the day my Bloog arrived. I charged the batteries while I played with the Pass-Thru, amazed by the smoke-like vapor. Unlike my previous experience with an e-cig, I had found something that could be a true replacement for my “trusty friend”, the monkey on my back.
From that day, to this, the Bloog has performed flawlessly for me. When the cravings clawed at my hand, my mouth, my mind the Bloog was there to provide me with a safer, cleaner, tastier alternative.
For that I will always be thankful. And it is that gratitude that changed my attitude.
Yes, Bloog is running out of stock of key items, items we all seem to want, and this is causing endless issues with their fulfillment process.
Yes, they don’t always communicate the information they should or we want, when we want it.
And right now there is a package on the way to me and they can’t even tell me definitively what I can expect to find when I open it.
BUT (and I have fewer of those in my life of late, though there always seems to be one) they have not stopped trying to help me and resolve the issues with my order. Their concern for my situation, my frustration is genuine. Mike of Bloog called later to tell me that he and his company would do whatever it took to make it right. He gave me his cell number, to call him directly when my order arrived, so I could let him know what steps, if any, would be necessary to settle accounts.
Though my order was screwed up, and they owned up to that, though I was venting my frustration faster that some super-fly mod makes vapor, every member of Bloog that I spoke to was working to solve my problem, their problem.
While they ain’t perfect I believe they are trying like hell to deliver a quality product as quickly and effectively as they can. And oddly enough their biggest stumbling block appears to be their amazing and sudden success.
So, if you are troubled by the stories you are hearing about delayed orders and out of stock items, I would tell you what I decided. I trust ‘em.
I trust that Bloog will provide me with a high quality alternative to cigarettes.
I trust that Bloog will do everything it can to make good on its promises to me as a customer.
I trust that Bloog is not trying to screw me over and that mistakes are the product of a scale of business that far exceeded their expectations or projections and they are working to overcome this issue.
And I trust that the new customer service representative that first spoke to me will eventually forgive me for being a ....ty human being.
On January 18, 2011 I stopped smoking. After nearly 20 years I am no longer panicked because I don’t have a pack of cigarettes on hand. That was the day my Bloog arrived. I charged the batteries while I played with the Pass-Thru, amazed by the smoke-like vapor. Unlike my previous experience with an e-cig, I had found something that could be a true replacement for my “trusty friend”, the monkey on my back.
From that day, to this, the Bloog has performed flawlessly for me. When the cravings clawed at my hand, my mouth, my mind the Bloog was there to provide me with a safer, cleaner, tastier alternative.
For that I will always be thankful. And it is that gratitude that changed my attitude.
Yes, Bloog is running out of stock of key items, items we all seem to want, and this is causing endless issues with their fulfillment process.
Yes, they don’t always communicate the information they should or we want, when we want it.
And right now there is a package on the way to me and they can’t even tell me definitively what I can expect to find when I open it.
BUT (and I have fewer of those in my life of late, though there always seems to be one) they have not stopped trying to help me and resolve the issues with my order. Their concern for my situation, my frustration is genuine. Mike of Bloog called later to tell me that he and his company would do whatever it took to make it right. He gave me his cell number, to call him directly when my order arrived, so I could let him know what steps, if any, would be necessary to settle accounts.
Though my order was screwed up, and they owned up to that, though I was venting my frustration faster that some super-fly mod makes vapor, every member of Bloog that I spoke to was working to solve my problem, their problem.
While they ain’t perfect I believe they are trying like hell to deliver a quality product as quickly and effectively as they can. And oddly enough their biggest stumbling block appears to be their amazing and sudden success.
So, if you are troubled by the stories you are hearing about delayed orders and out of stock items, I would tell you what I decided. I trust ‘em.
I trust that Bloog will provide me with a high quality alternative to cigarettes.
I trust that Bloog will do everything it can to make good on its promises to me as a customer.
I trust that Bloog is not trying to screw me over and that mistakes are the product of a scale of business that far exceeded their expectations or projections and they are working to overcome this issue.
And I trust that the new customer service representative that first spoke to me will eventually forgive me for being a ....ty human being.
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