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Blu Customer Service

Discussion in 'Blu Electronic Cigarettes' started by bridges31, Oct 7, 2013.

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  1. bridges31

    bridges31 Full Member

    Just have to give some props to Blu's customer service.

    Purchased a a starter pack on 9/18 and within the last couple of days, I've had an issue with one battery. It's been really hard to "draw" from the e-cig and I basically have to suck in so much that I'm out of breath by the time I get any vapor lol

    so I go I on their website and chat with a live person. I tell them my issue and within 5 mins, they tell me that they're sending out a replacement. No need to send anything in to them or provide proof of my purchase.

    Great job blu!
  2. StarsAndBars

    StarsAndBars Ultra Member ECF Veteran

    Jul 13, 2010
    I started with Blu as well and after a short time had problems with a battery. I had a very similar experience with customer service. Not a fan of their product, but they do have great customer service, at least in my experience.
  3. jagster

    jagster Full Member Verified Member

    Aug 15, 2013
    Boca Raton, FL. USA
    They had a short delay with my order shipping and they gave me 1400 rewards points. Great service!
  4. SamZzz

    SamZzz Full Member Verified Member

    May 22, 2013
    They definitely did well in the customer service department for me as well. Had one battery doa when hubby bought his starter pack and they shipped one out free. Then later when our others started dying I find out you can send them back and include your shopping receipt in the package for up to $5 in store credit. Replacement batteries usually arrived within a week.

    Sent from my Samsung Galaxy Note 2 using Tapatalk 4
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