Bragging on Vape Wild customer service

[Kodak]

Slytherin Sauce tasted close to pina colda to me when I tried it as the mystery flavor. I don't like like coconut vapes, but the flavor was solid.
Just got some pre-steeped Smurf Cake. Definitely a reorder.
I am up to 15-20 flavors I've got from VW, most of which are still steeping. Everything so far has been very good even if it isn't in my flavor profile.
I too like the handwritten notes... Last one said "don't drip and drive" and of course thanked me for my purchase.

The only flavors I haven't cared for are the ones with cinnamon in them (dutch apple pie, sweet complexity, etc...) I send those to my brother in law because he's hooked on them now lol. I like the "don't drip and drive" note...haven't gotten that one yet

 

[GrandSam]

Their CS has always been top notch. For my first order from them, I asked if I could try a sample of one of their juices. I knew I was shooting in the dark since most vendors just ignore the request, or pretend that they never saw it - heck, some will even email you AFTER they've shipped your order, so they can say that it's too late. I spoke with one of the girls there, she did mention that my order was already shipped, which it was. I thanked her and went on with my day. 3 days later, I get the juice. I emailed the CS (got a hold of a different CS agent) to commend them on a job well done. Ben emailed back promptly, thanked me for my order, and credited me $5 for my next order!
When I came to place a second order, the credit was not in my account. I opened the chat window and asked Ben (at least, I believe it was Ben) where I could find the credit. He said that the other CS agent forgot to add it. What did he do? He gave me $10 store credit instead! I've been ordering from them ever since.

 

[Bgren99]

Vapewild is hands down my favorite vendor...great juice, great price, and nobody throws in more freebies than them.

 

[Sanctuary Denied]

The only flavors I haven't cared for are the ones with cinnamon in them (dutch apple pie, sweet complexity, etc...) I send those to my brother in law because he's hooked on them now lol. I like the "don't drip and drive" note...haven't gotten that one yet

I hope Sweet Complexity isn't overpowering on the cinnamon.
I kind of burned myself out on cinnamon flavors, but for some reason I felt I had to give it a go. I have 20ml steeping, so if I don't like it at least I'm not out too much dough.
Its nice to go outside of your flavor comfort zone and not worry too much about how much it cost in case you end up not really liking it.

 

[Kodak]

I hope Sweet Complexity isn't overpowering on the cinnamon.
I kind of burned myself out on cinnamon flavors, but for some reason I felt I had to give it a go. I have 20ml steeping, so if I don't like it at least I'm not out too much dough.
Its nice to go outside of your flavor comfort zone and not worry too much about how much it cost in case you end up not really liking it.

It really doesn't have that much in it...I liked it a little at least for the 5 minutes I could taste it....my problem with cinnamon vapes is that they put my tongue to sleep and then I can't taste anything lol! The sweet complexity is a lot milder on the cinnamon than most of them I've gotten. Cinnamon and grape are the two flavors I have to stay away from if I want to taste anything...It's weird.

 

[zapped]

My hand-written note said: "Kiss my atty Rob!"

This SC2 tastes just like Strawberry Creme Savers to me

 

[sisu]

I'm not real wild about coconut, but I may have to give it a shot....Regardless, I'm due for an order anyways lol...I'm about out of my Carnival Apple!

You can request a specific freebie. Just add a note to the Comments section of the order form.

 

[amanda peppaceno]

i just sampled a few from my order. (I went a week with steeping, I couldnt help myself.) I dig smurf cake and apple of my ice is the real winner.

 

[Kodak]

You can request a specific freebie. Just add a note to the Comments section of the order form.

I like to be totally surprised from them so I never bother with a note lol! Besides, if it's not to my taste then I just send it down to my brother in law

 

[Nolongerpuffin]

The second time i ordered from Vapewild, I ordered an "Iced Orange" juice from them which is when i found out that I'm allergic to the citrus flavorings used in e-juices.

I called VW to inform them of this fact and to ask them if they would be willing to tell me if, when I placed an order over the phone, if a blended juice contained citrus.

No problem. Not only that, they gave me a store credit for the opened bottle of juice that I'd ordered. The only problem I've had with them is that now that i've moved and no longer have my elderly neighbor who vapes anything to pass on the mystery juices and VIF juices to, I can't get them to leave them out of the dratted packages. I can't use the mystery juices for obvious reasons.

I haven't made friends with any vapers in the apartment complex in which i now live, so am accumulating 10 ml bottles of juices i can't vape. At least with the samples,they stick with the same "family" of juices related to the juices that i've ordered.

Leah is fantastic and our business chats usually turn into long conversations. They were the first company I ordered juice from other than V2 and I still order from them, though I've branched out.

 

[Nolongerpuffin]

Apple of my ice is my secondary ADV. i love the stuff. It does require steeping though or its a bit harsh, and for some reason, heat steeping doesn't seem to work well on it. I just air it out for a few hours, and stick it in my juice drawer and shake daily for a couple of weeks. That tones down the apple from "jolly rancher" to "real apple" and blends in the menthol.

I've taken to cutting it a bit with unflavored nic to tone it down a bit. The only VW juice i order with flavor boost is their candy cane, but I'm a peppermint fiend.

Also, some of their dessert juices are real coil gunkers.

 

[bpurtell89]

Gotta give a shout out to some awesome CS I received last night:
I've been dropping my nic level for awhile. I've found a nice flavor sweet spot that gets me big-ish clouds I enjoy: 0.3 ohm clapton coil at 100 watts. (Mutation x3 on Sigelei 150 if you care) Between that setup and my habit of chain vaping I HAVE to vape light nic juice these days. I get 3 mg or even better 1.5 mg from Vape Wild.

My last order I decided to order a "large quantity" of a few of my favorite flavors. (large for me was 120 ml, I've never ordered more than 30 ml of any one flavor) In a rush to order before leaving for work I accidentally ordered 12 mg of what is becoming one of my favorite flavors. (Grape Gatsby, dunno why but I really like this flavor) Fast forward a few days for shipping an once the package arrived I realize MY mistake.

Now when I contacted them I really didn't expect any real help, but I was clutching at straws. I knew it was my fault. I knew I should have double checked the nic levels before I finalized the order. It was just a hope that they would let me return it or something....

So I fail to get VW on the phone, it's after hours. I sigh and give up. I go to back to the site again to reorder my juice that evening. What pops up for the first time in forever? A customer service chat window. So I take a chance and talk to Ben. Ben helps me out with some credit, originally half the price of the juice; then he threw in another 2 bucks for pleasant conversation, helps with some math on how much PG/VG I would have to add to 0 nic double flavor juice to bring it into my nic range, and is generally pleasant like talking to a friend.

We talked about rigs, and him starting out mechs (it's weird, but this site has me drilling safety instructions into CS representatives that work "in the industry") We talked about flavors. We talked about diluting this mistake, or just giving it to friends in the area. (Sadly I don't know anyone that vapes 12, it's either low nic drippers or my brother the monster at 24)

So all in all things worked out to everyone's satisfaction. I've got my juice coming in a nic level I can vape. (well I plan on diluting my mistake so I should have around 300 ml of GG hopefully I don't get bored with it) I ordered my replacement juice (at a little less than half price) through the company, and a little more juice to bring the price up to "free shipping level." So they are happy. And I left Ben a shining review to keep his numbers good (of my own volition, and hopefully not so glowing that his boss doesn't dismiss me as family or friend).

All in all a happy ending so far with a to be concluded pending the results of my dilution attempts.

I just want to say that I appreciate your feedback on this specific matter, I'm skeptical of putting my information on the web such as credit card info etc. so I came across your thread and saw how great of an experience you've had with them and will be placing my order for juice from them once I choose what I want! This sampler pack looks quite intriguing also, 60ML total for 16.99?!?!

 

[c3scott]

You won't be sorry ordering from vw. Smurf cake is killer imo

 

[SomeTexan]

You won't be sorry ordering from vw. Smurf cake is killer imo

I just ordered 240ml of Smurf cake. I got 30 to try and wish I bought 240 from the start. It's even better mixed with Circus bear...

 

[The Eciginator]

I love the Smurf too!

 

[Nolongerpuffin]

I got a sample of Smurf Cake and found it to be overpoweringly sweet. It did occur to me that it would really appeal to those who liked dessert vapes. I know my former neighbor loved it and I ordered him some as a "just because" gift.

 

[The Eciginator]

It's definitely a sweet dessert vape, like licking icing off a cake!

 

[Ladybug24]

I love vw. Their customer service is great and they always give freebies in your mix of vg/pg.