Fasttech has refunded several items for me that have come defective. It's a hassle because they require pics, etc. but I'm a OCD on being a spend thrift so I have done it a couple of times.
But, overall, I've had a very good experience.
Good to hear.
already gave up on one piece they sent me that was wrong but it was a grey area so I knew i could not push it and wrote off the $7 only because it wasn't that much and I figure over all i have saved money but i don't want that happening often or it makes the money saved, less and less.
I ignored it that one time.
But then i ordered something for $11.65 and paid an upgrade shipping fee of only $0.98 rather than the e-packet of $2.50. Only because i was playing around trying to see how long orders took for this fee or that fee. I have since discovered its just best to pay the $2.50 e-packet unless its just an extra something or other you might not even need for 3-4 months at which point you dont care if it takes 30 days to arrive.
But ordered it on March 16th and with the fee it should have arrived within 2-3 weeks in Toronto but 3 days ago it hit the 30 day mark and still no package.
I wrote to them asking if they could track it as it had come though the one mail service I detest where nothing can be tracked and it hadnt even hit Canada yet telling me it's likely lost.
They wrote back and told me that since it had passed the threshold of 30 days I now had to wait another 60../sighs, I didnt even care about my momey back but would have at least appreciated them if they had just sent out another package right away.
With all the money they make, I think thats the least they could have done but apparently they didnt agree.
I am guessing they only do so and at that late date in order to see if it goes back to them?
Otherwise I assume they havent any proof that you did not receive it. Or so I assumed but you woudl think that they woud look at the other 50 orders I have made that have all made it and thought perhaps i might be telling them the truth.
I am hoping they know more than I do and will give it one more week to see IF per chance it somehow was delayed but if i dont receive it by then, than I wont be in any way impressed by their attitude.
Granted, out of about 35 orders in the past couple of months, thats the only one thats so far gone astray. ;(
I am surprised youd get your money back, pictures at al to be honest. i dont imagine they like to do that at all judging by their reaction to my request! ;(
So just about to order the stuff needed for this DIY creation but i'd hate to be one part away from completing it and have to wait an extra 3 weeks to fire it up lol
