Had a mix up with my order where in the envelope was another customers order. 4x30ml bottles. I was disappointed. Contacted them right away via email. I was treated incredibly awsome by Kylan.
Here is the responses I got...........
"Hello. Please accept our sincere apologies. We can have your proper
> order shipped out for Monday arriving Tuesday or offer you a refund on
> your purchase."
>
>
> "we really do apologize for the trouble"
"Thank you for understanding. here is the new tracking number. We also
> put in a couple extras for the trouble"
How that for customer care? Plus did not even ask for the wrong product back!
Canada E-juice you rock!
Thanks,
Hawger
Here is the responses I got...........
"Hello. Please accept our sincere apologies. We can have your proper
> order shipped out for Monday arriving Tuesday or offer you a refund on
> your purchase."
>
>
> "we really do apologize for the trouble"
"Thank you for understanding. here is the new tracking number. We also
> put in a couple extras for the trouble"
How that for customer care? Plus did not even ask for the wrong product back!
Canada E-juice you rock!
Thanks,
Hawger
