Company name
Cigtech
Date of your initial complaint to the supplier.12 April 3013
How did you contact the supplierEmail
Ticket number (if you were issued one)-
General nature of complaintOther
Briefly describe your problem or issueI placed a small order with this new, to me, vendor. All items showed as in stock. I had specifically written that I did not want any back-orders and to please charge my card for items that were shipped only. My card was charged the full amount and I received only two of the three items I ordered I received a store credit for the third item.
I attemted to use the ticket system as explained on the store site but couldn't do so as it didn't work the way it was explained. I send a CS email through the site explaining that I considered the fact that a.) I was charged for an item that Cigtech didn't have in stock. b.) I specifically in writing asked for this not to be done. c.) A store credit issued in lieu of a false charge is still a false charge. as a breech of honest commerce.
I was told in writing by one Scott Riddle on 4/15/2013 that I would be issued a refund and please give it up to 72 hrs. to show up.
It has been 3x that long and I have received no refund nor a reply to several inquiries.
I have never run into this kind of situation in purchasing items online from reputable dealers. Why does it keep happening with e-cig business'?
This Industry has got to start policing itself or it's going to lose out to large chains and big tobacco.
I attemted to use the ticket system as explained on the store site but couldn't do so as it didn't work the way it was explained. I send a CS email through the site explaining that I considered the fact that a.) I was charged for an item that Cigtech didn't have in stock. b.) I specifically in writing asked for this not to be done. c.) A store credit issued in lieu of a false charge is still a false charge. as a breech of honest commerce.
I was told in writing by one Scott Riddle on 4/15/2013 that I would be issued a refund and please give it up to 72 hrs. to show up.
It has been 3x that long and I have received no refund nor a reply to several inquiries.
I have never run into this kind of situation in purchasing items online from reputable dealers. Why does it keep happening with e-cig business'?
This Industry has got to start policing itself or it's going to lose out to large chains and big tobacco.
