An open letter to Bryan Lord -
Bryan,
I just want to thank you for your excellent product (I know all tastes are different, but after months of trying so so many vendors, I can't tell you how relieved I am to have a go-to guy!), your incredible customer service, and (how infrequently does one say something like this to a business owner?!) your generosity. I've had a few nice surprises in my orders, and the samples are appreciated.
I hope your business model of going the extra mile is paying off - it has certainly won me over (although, again, it helps that everything I've tried from you has been great).
I look forward to placing many more orders and opening many more boxes!
Jason