I searched your area for vape shops and it looks like your local shop is Razor Vapes? After looking at their website it appears they are only interested blowing huge clouds of vapor to impress themselves and other advanced vapors and selling advanced mods. Unfortunately customer service does fail when you get employees (and owners) that think that anyone with less knowledge are beneath their attention. This is a funny way to do business because most advanced vapors are going to go in, see the mod, hold it, see how it works, and then find it online and then order it cheaper. If they do not realize that they need to spend time with their new customers that they will be able to build their business for the future. A new store opened in my store recently (on the advice of the local vape club - which by the way has a closed membership and you need to be invited and approved by the leaders to join - I don't condone subohm cloud chasing in public so of course I have been rejected by them) and I walked in smoking a disposable cig-a-like, empty store, only 2 of the three owners in there, got a sneer from one of them, and the other one said hi without looking up from what he was doing (trying to wrap a coil) I looked around for a few minutes and when both looked away I pulled out my Nzonic mech with a kayfun lite+ and blew a huge 2ohm cloud of vapor. It was hilarious, their jaws dropped, and almost in synch they said "What is THAT???" I said you guys own a vape shop and you don't know what a mech and rba are from 4 feet away? thanks. good luck. bye. went back to my favorite vape shop where she was busy talking to 2 new vapors and showing them exactly how to charge, fill, change coils and clean their new starter kits, Her employee was helping 2 people at her tasting bar and one other person was looking at mods (in which I answered his questions on those)
in a nutshell - If they are too busy to help you, find a shop that will, if there are no other shops close by, ask your questions here, go through our recommendations carefully (look for the consensus), and shop online.