Communication

[FrequencyX]

Placed my first order with VaporKings on 6/13 and received a USB charger and 2 batteries. Shortly after receiving the order, I started having issues with the USB charger which in turn also affected one of the batteries. I promptly submitted a ticket on the web site, but received only one response from Rob but the rest of the emails explaining the case were ignored.

The charger actually started giving off the dreaded "electronic smell" and the battery that was attached was hot as well. I unplugged it and let it sit for awhile and now the charger is completely fried. I am lucky it did not catch my computer on fire. The battery that was attached at the time does hold a charge, but vapor production is poor and will automatically engages without any intervention (it is automatic)

I loved the speed of shipping and the quality of the batteries, but I don't know if I can recommend Vapor Kings due to the lcak of communication if an issue comes up.

If you can look into this, I would appreciate it.

Ticket#925-3448

 

[JC Okie]

FrequencyX, sorry you're having trouble. I've found them to be Very, Very responsive in the past. I would think someone will get back with you shortly, and I'm sure that Rob will make things right. VK is one of the best vendors I've ever dealt with so I think this must just be a fluke. Have you checked your spam folder to see if maybe some emails got sent there by mistake? It's a thought.

Jan

 

[SSRob]

Hi Freq,

I am still playing catch-up from some of Friday's CRM tickets. I haven't forgot about you and your ticket is still in the open status. I'll get a replacement USB charger in the mail to you tomorrow.

I am sorry for the delay. It doesn't always happen like this but unfortunately sometimes it does. We have a new person on our staff that started today which should alleviate some of the time crunches we suffer.

Thanks
Rob

 

[FrequencyX]

Hi Freq,

I am still playing catch-up from some of Friday's CRM tickets. I haven't forgot about you and your ticket is still in the open status. I'll get a replacement USB charger in the mail to you tomorrow.

I am sorry for the delay. It doesn't always happen like this but unfortunately sometimes it does. We have a new person on our staff that started today which should alleviate some of the time crunches we suffer.

Thanks
Rob

Thanks for the response. Any word on the battery? For some reason the battery still engages on its own since the charger burn-up.

 

[scratch777]

FreqX - out of curiosity, did they ever end up getting back to you and resolving your problem?

 

[SSRob]

Since he hasn't responded, I will. Yes we did take care of the issue. I handled the rest of the matter through our CRM system which is why there are no additional posts here about it.

 

[unkstur]

Now if they can just get Jeff straightened out.
I think Rob tossed him under the bus too many times.

 

[SSRob]

Care to elaborate?

 

[unkstur]

RE: [Ticket#406-6058]
I had just read my ticket, had to rattle the cage LOL

 

[SSRob]

Ahh, I wasn't sure who you were Actually it is a different Jeff...but it is Jeffs son. LOL

 

[unkstur]

Thanks for fixing my order so fast.
Next day service really helps since we work the same hours.
I'm spoiled!

Nephew told me the new store is great, can't wait to drop in some evening.

 

[JC Okie]

The new store is great. This afternoon when I went in, they had bottles of every juice imaginable on the tables...free to try. Several of us sat around the tables visiting, getting to know each other, and trying out all the juices. (Meanwhile Jeff was waiting on customers one after another after another! Busy day.) We all agreed it was just such a relaxing, friendly atmosphere and we couldn't believe we have someplace like that to go to. Really good time.