Contacting Intellicig

[hearty]

Hi Everyone,

Is anyone else having problems contacting Intellicig? I have been emailing them for a week now with no reply.

I recently bought a kit from them and one of the batteries is way too sensitive, stays on for the full five secs and cuts out for two minutes, making it impossable to use.

If anyone has any tips for contacting them please let me know.

Thanks

 

[D_Struct]

I don't believe you're going to get much compensation for your problem.

The batteries are designed with a long cutoff to decrease the burnout rate of the atomizers.

What you want is to try and NOT take five cecond drags. That will cause the cutoff.

 

[hearty]

I don't believe you're going to get much compensation for your problem.

The batteries are designed with a long cutoff to decrease the burnout rate of the atomizers.

What you want is to try and NOT take five cecond drags. That will cause the cutoff.

The problem is that I'm Not taking 5 sec puffs but the battery continues ti light until the cutoff kicks in.

I'm not seeking compensation only some contact with intellicig and a replacement battery

 

[smog]

your not alone hearty . 2 out of 4 new evo genie batteries i bought are over sensitive ,cutting out all the time .

 

[RIAFlight25]

You are not alone in the lack of communication either...

I have sent several emails to intellicig... After no response from the first two, I chose to cancel my order, and go with a local (US) supplier. I called and got vmail, I requested a cancellation and an email verification... No response. I have also emailed requesting a cancellation with no response. I checked today and my credit card was charged for the purchase.

I am truly hoping there is an issue with their email server or other explanation other than poor customer service. Either way, if my order is not successfully cancelled, the order will be returned unopened asap.

 

[hearty]

I'm sad to hear that others are having similar issues.

I hope someone with better contacts at Intellicig could contact them with our concerns and maybe let us know what the current problems with communication is.

I see from a post on another forum that the mailbox at info@intellicig dot com is now full and rejecting email. I will not be purchasing anymore from them in the meantime.

Can anyone confirm that the spares at Mirage cigarettes are compatable as the pics look different?

Hearty

 

[Mungo]

i tried PMing couple of the guys from here today, but heard nothing so far.

 

[f7eleven]

I emailed info@intellicig last night and received a pleasant response this morning.

 

[UncleMidriff]

One of my atomizers died about 2 weeks in. I emailed the Info email address, and got no response for a couple weeks. Then I emailed the John email address and I am still without a response. I'm hoping I can still get the thing replaced, even though I'm past the 30-day period. When I first sent the email, I wasn't past the 30-day period, so hopefully they will take pity on me.

 

[Edd]

Hello guys, Ive been emailing John recently about my order and a few questions. It looks like hes really really busy and prioritising emails, I recieved a responce to the important questions and nothing for the other ones. Your best bet is to write a clear description of what you want in the subject line of the email.
XEd

 

[WhaTchoo-TalKin-BoUt]

Im pretty sure there is also a phone number to call for U.K. and American buyers, check out their site, but i think thier was last time i looked.

 

[WhaTchoo-TalKin-BoUt]

You are not alone in the lack of communication either...

I have sent several emails to intellicig... After no response from the first two, I chose to cancel my order, and go with a local (US) supplier. I called and got vmail, I requested a cancellation and an email verification... No response. I have also emailed requesting a cancellation with no response. I checked today and my credit card was charged for the purchase.

I am truly hoping there is an issue with their email server or other explanation other than poor customer service. Either way, if my order is not successfully cancelled, the order will be returned unopened asap.

Whoops, i guess you did know about the phone number,i didnt noticed you said you called the first time through, sorry for the double post guys!

 

[cekte]

They have had a bulletin posted up for quite some time, stating that they have been experiencing technical difficulties with the phone messaging system. It refers to send an email..

Makes sense... I suppose one would experience difficulties calling, when the phone system is turned off...

 

[UncleMidriff]

Hello guys, Ive been emailing John recently about my order and a few questions. It looks like hes really really busy and prioritising emails, I recieved a responce to the important questions and nothing for the other ones. Your best bet is to write a clear description of what you want in the subject line of the email.
XEd

I did make the purpose of my emails clear in the subjects of them. That didn't seem to help any.

However, I am happy to report that I sent another email to them last night and I got a response back almost immediately. John said he would be sending me a replacement atomizer as soon as they get them back in stock. I'm happy with that. And I'm glad they are so busy that they're having stock and email response time issues...the seem like nice folk and the problem of being incredibly busy is a good one to have.

 

[Edd]

And I'm glad they are so busy that they're having stock and email response time issues...the seem like nice folk and the problem of being incredibly busy is a good one to have.

Second that, John is a star, its got to be difficult keeping up with the demand not to mention stressful, we cant expect miracles from these peeps. Luckily for us in the UK between John at Intellicig.com and Abe at totally Wicked were very well taken care of.

For those that still have heard nothing back, make sure the subject line is clear and concice and be patient. The guys are just flooded, they will get to your mail eventually have faith
X
Ed

 

[whippi]

I had the same issue. Wrote them several times with no response. I resell the EVO and was considering other options since i need supplies. Then by accident i used a different email addy and John vrote back saying my other mails got caught in a spam filter. Since that day i have had no problems.

Second that, John is a star, its got to be difficult keeping up with the demand not to mention stressful, we cant expect miracles from these peeps. Luckily for us in the UK between John at Intellicig.com and Abe at totally Wicked were very well taken care of.

For those that still have heard nothing back, make sure the subject line is clear and concice and be patient. The guys are just flooded, they will get to your mail eventually have faith
X
Ed

 

[hearty]

I had the same issue. Wrote them several times with no response. I resell the EVO and was considering other options since i need supplies. Then by accident i used a different email addy and John vrote back saying my other mails got caught in a spam filter. Since that day i have had no problems.

Hi

So which email address did you use?

 

[JACKIEP]

ive been emailing them to with no responce,im just trying to find out how to track my order on there site ,everytime i try it says i havent made a purchase yet but i have an order number and my bank account says i did as there payment went threw already ,im so confused any help out there

 

[Grandma Cas]

ive been emailing them to with no responce,im just trying to find out how to track my order on there site ,everytime i try it says i havent made a purchase yet but i have an order number and my bank account says i did as there payment went threw already ,im so confused any help out there

This might sound daft 8-obut, did you log in with your e-mail & password before you tried to track your order?

 

[alltah]

John is a star the service i have experienced from him and the intellicig team has been 2nd to none on the the phone and by email, they even put my order on SD for Saturday delivery mind you it was for 50 kits.