On that note for those that have been to my site - what do you think about the product mix and pricing?
I haven't read through what everyone has posted, so this may be a reiteration. I think you need more newly released products. For example you have the Kanger T3's for sale, but not PT2's or PT3's. Also, piece parts are important to me. I already have 2 PT2 tanks out of service due to missing o-rings. At this time I have only been able to find one online vendor that sells the o-rings.
Another thing I find very helpful are links to the piece parts on the page where the tank is listed. For example the page where the PT2 is sold should have an accessories column with links to the correct replacement coils, o-rings, tanks, etc. Very few online vendors do this, and it's very frustrating.
The mods should also have links to accessories that work with the mod, such as the batteries and battery chargers or any additional tubes or caps that can be used with that mod.
The one thing that bothers me is your general return policy. I don't understand why you don't offer a warranty for your mods. For example, Sigelei offers a one year warranty on the Sigelei Legend. Why wouldn't you pass this on to your customer?
Sigelei Warranty
LEGEND_LEGEND_SIGELEI Electronic Cigarette -
Warranty:
1.We guarantee this product for 12 months.
2.If there is any defective products,the customer shall inform us and we will resend
the qualified products to you as soon as possible. The customer are required to provide
us with the videos or the detailed pictures of the defective products, so that our engineers
can analysis the problem in it and make a promotion.
3.If you have any advices for us, please inform us any time you can. We are committed to provide you with the best products
eCig Vape USA warranty policy
We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, each item shipped is fully checked to make sure it is in perfectly good working condition. However, we understand mistakes can happen, so we have created a return policy to address such occurrences. ALL SALES ARE FINAL at the time of shipment unless in error we shipped you the wrong product. If we did ship you the wrong product we accept returns up to 14 days from the date of shipment for store credit only, no refunds, no exceptions. You must include a Return Merchandise Form (RMA) and send the package back to us and our system will process a replacement for you. We will not exchange any product that has been opened out of the original package.We also reserve the right to refuse return on products that look like they were neglected or damaged by the user. (Example - Covered in dirt, dented, scratched, etc...). Please allow 1-2 days for processing once the returned item is delivered to us. Customer is responsible for return shipping costs.
and then a few 24mg for when I need an extra jump-start in the morning!! (since I don't drink coffee)
