Could I ask for my hardware if Customs seized my package which also contained juice?

[pulp]

Hi guys and gals,

Well, it finally happened, after 2 years of vaping, it *looks* like Canada Customs seized a package. I've never had to wait more than 5 days after it hit Canada but it's been 20 days now. I have received NO correspondence from Customs or Canada Post. Kinda lost as to what to do.

How should I proceed?

1. Most of the order was hardware. Should I contact them and ask for it? I can live without the juice but the hardware loss is tough pill to swallow.

2. Do NOT contact Customs at all or risk getting into trouble.

3. Any chance that after 20 days, it could still be released?

Thanks for any guidance.

 

[Ryan H]

Have you ordered something illegal? If so, then forget it. If not, then you should contact them and see about getting it released- likely you'll just have to pay tax on the import.

 

[pulp]

Have you ordered something illegal? If so, then forget it. If not, then you should contact them and see about getting it released- likely you'll just have to pay tax on the import.

Well, there were 2 bottles of 6mg NIC juice in there with vaping hardware. They can keep the juice, I want the hardware! I guess the juice is illegal but the hardware is legal, for now anyways.....

 

[shelley cerata]

Is the hardware something that could be infringing on intellectual property law (i.e., a clone or counterfeit?) I'd figure that out first.

 

[retired1]

According to that, it hasn't even hit Canada yet. Generally, you'll get a notice that it's hit the first Canadian facility and then sent for further processing.

From what I'm seeing with yours, it's still stuck in New York.

 

[pulp]

...From what I'm seeing with yours, it's still stuck in New York.

You are giving me hope but I think you missed the second pic where it states:

2014/05/29 08:30 USJFKA,USA International item has left originating country and is en route to Canada

Unless the plane crashed, it made it here, that's TWENTY days ago. Amirite?

 

[Ryan H]

Try your tracking number on 17track instead of the USPS site. They tend to provide much more information. I've had packages get lost from USPS with no information available, but the same tracking # on 17track told me exactly where to go and pick them up.

 

[pulp]

Is the hardware something that could be infringing on intellectual property law (i.e., a clone or counterfeit?) I'd figure that out first.

Not a chance:

Triton Tank System | Advanced E-Cigarette | Halo Cigs

 

[retired1]

Whups, I did miss that one. But there's still no indication that it has hit a facility inside Canada.

 

[pulp]

Try your tracking number on 17track instead of the USPS site....

Thank you Ryan, awesome site! Alas, no luck, same result:

Destination Country - Canada:Tracking Consuming:0.Millisecond, Cache Time:2014/06/18 09:00:00
2014-05-29 08:30, USJFKA,USA, International item has left originating country and is en route to Canada
2014-05-27 14:18, 07444,USA, International item mailed in originating country
Origin Country - Usa:Tracking Consuming:0.Millisecond, Cache Time:2014/06/18 09:00:00
2014-05-29 08:30, Processed Through Sort Facility, ISC NEW YORK NY(USPS)
2014-05-29 00:17, Processed at USPS Origin Sort Facility, JAMAICA, NY 11430
2014-05-29 00:17, Arrived at Sort Facility, ISC NEW YORK NY(USPS)
2014-05-27 00:00, Electronic Shipping Info Received
======================================
Power by www.17track.net

It HAS reached Canada. Halo stated as much:

"USPS mail has handled your package appropriately by delegating the package successfully to Canada Post."

 

[pulp]

At this point, I'm just hoping with recent hardline crackdown by Customs..... that it's just gonna sit there for 4 weeks then get sent out. I hope!

 

[Ryan H]

I don't know how much info Canadian customs relays back to the mail system, but in Korea they give all info available. Over on the right hand side of the status updates there is a "more info" section.. does it say anything?

 

[pulp]

Well, I got @CanadaPostCares to answer me:

"This item will update once it has cleared Customs and will show being in the destination country. Thanks for the inquiry."

I replied back with: "TWENTY DAYS PLUS in Customs, seriously? How many more days or weeks could it just be sitting there?"

Awaiting their reply....

 

[fourtytwo]

Well, I got @CanadaPostCares to answer me:

"This item will update once it has cleared Customs and will show being in the destination country. Thanks for the inquiry."

I replied back with: "TWENTY DAYS PLUS in Customs, seriously? How many more days or weeks could it just be sitting there?"

Awaiting their reply....

Customs does what they want and when they want.

 

[pulp]

Customs does what they want and when they want.

I would just like an answer as to how long it could rot there before I formally request a search party for the hardware part of it. I know they could seize the nic juice but.... shouldn't I get the hardware parts?

 

[retired1]

If it's all one package, they'll send the entire lot back to the sender.

 

[pulp]

If it's all one package, they'll send the entire lot back to the sender.

I hope someone lets me know.

 

[retired1]

They generally send a letter letting you know the package has "contraband" and they're sending it back.

 

[Maestro]

No news is good news. I once had an order sit in customs a long time and I thought for sure it was seized. Suddenly it was cleared and on its way. In the future, don't order juice and hardware on the same order.