Hi,
I have purchased a Alien 220 Mod from Vaping.com, it was sitting on the shelf as a backup mod, but a few days after using it, it did not power on anymore. Various battery sets (which work in other SMOK mods) have been tried on the device, the device is bad.
So i contacted SMOK support. After a lot of back and forth, they claim the device is counterfit. Vaping.com claims that they get their stock directly from the manufacturer and that SMOK is bad with recording serial numbers in their system.
I contacted SMOK again and told them that the item was purchased directly from them by Vaping.com, they double checked the serial number and still deny warranty because the Alien is a counterfeit.
Vaping.com also denies warranty because the item was purchased more than 30 days ago.
Has anybody encountered an issue like this and has some advise? I am not really happy with buying more SMOK devices, the first Alien I had (and used for over 1 year), had smoke coming out of the USB port one morning (without using it), glad it was sitting on a tile counter and that the smoke alarm went off to alert me to it.
Oliver
I have purchased a Alien 220 Mod from Vaping.com, it was sitting on the shelf as a backup mod, but a few days after using it, it did not power on anymore. Various battery sets (which work in other SMOK mods) have been tried on the device, the device is bad.
So i contacted SMOK support. After a lot of back and forth, they claim the device is counterfit. Vaping.com claims that they get their stock directly from the manufacturer and that SMOK is bad with recording serial numbers in their system.
I contacted SMOK again and told them that the item was purchased directly from them by Vaping.com, they double checked the serial number and still deny warranty because the Alien is a counterfeit.
Vaping.com also denies warranty because the item was purchased more than 30 days ago.
Has anybody encountered an issue like this and has some advise? I am not really happy with buying more SMOK devices, the first Alien I had (and used for over 1 year), had smoke coming out of the USB port one morning (without using it), glad it was sitting on a tile counter and that the smoke alarm went off to alert me to it.
Oliver