Customer Service from E-Cig Companies and Vaping Suppliers

[ItTechy]

Hi,

I am wondering which companies (E-Cigs, mods, and or general vaping suppliers) people have dealt with, and which ones seem to have the best customer support?

I welcome all suggestions and recommendations!

Best,

ItTechy

 

[yuzo]

I just ordered a mod from atmizoo and they've been very responsive and take the time to make sure they thoroughly answer your questions. I haven't had much experience with other vendors but I hope they're as awesome as the folks over at atmizoo .

 

[ItTechy]

I just ordered a mod from atmizoo and they've been very responsive and take the time to make sure they thoroughly answer your questions. I haven't had much experience with other vendors but I hope they're as awesome as the folks over at atmizoo .

Thanks I am always looking for great companies that exceed expectations!

I have a few I deal with that have been great and I am always looking for more!

 

[DPLongo22]

Discount Vapers and ProVape are the two at the very top of my list. Many are good, they are the best.

Again though, MY opinion only.

 

[yuzo]

Feel free to share! Being in Hawai'i, I've limited myself to the very few local shops with limited inventory to avoid shipping costs but am now beginning to venture outside to satisfy my needs.

 

[Izan]

Without reservation
Discountvapers.com
Cloudsofvapor

The ECF Supplier list is not a bad place to start.

Have fun
I

 

[mogium]

Backwoods brew myvaporstore smoktek and gotvapes in that order

 

[itsmedave]

I've had really good luck with Altsmoke, but other than that haven't ordered much online. I did order from VapeDudes a couple of times and they were decent too. I have a really good local vendor that I buy from most all the time rather than buying online. I pay just a bit more than online, but it's worth it to have a local vendor thats always getting the latest stuff and works with me when there's a problem with something.

 

[Mattnatti]

AltSmoke....Nuff said.

 

[hvac999]

Madvapes - Electronic Cigarettes, E Cigarettes, E-Cigs

 

[ItTechy]

Thanks all for your feed back!

Here are some I use:

Liberty Flights US: (cartos and empty bottles)
Xtream Vaping: Nic. Base (expensive but VERY high quality)
The Perfumers Apprentice: flavorings
Capella: Flavoring
Rouge Vapors: b&m , Little Rock, AR varied stuff, nice to have a store to touch and feel stuff, and if your in LR they have a juice bar to try their e liquids!
Wizard Labs: Nic base (they're always out, but GREAT quality).

 

[Vaslovik]

Well I ordered some kanthal ribbon from Temco a while back, and when it wasn't getting here I emailed them. Drew there at Temco wrote me back, told me quite honestly he could not find the tracking number for it, and rushed my order out to me double quick. It will be here Monday.

Me:

Hey Drew,

Is there a way I can track my order? It's been 10 days and it's not here
in today's mail, just wondering if there might be a tracking number.

Drew:
Thank you for the email. This defiantly should have shipped already, but I
was not able to find a tracking number. I will make sure a spool gets
shipped out today. Thank you.

Me:
Thank you very much Drew, may the gods of Powerball smile upon you


In contrast, I ordered a mech from VaporBreak back on Sept. 2nd, still cannot track it, and they do not respond to emails at all. I can only hope it gets here. I won't order from them again. I can understand that things go wrong sometimes, but if I can't even get an answer from the vendor or any information about my order I don't want to deal with them.

 

[ItTechy]

Well I ordered some kanthal ribbon from Temco a while back, and when it wasn't getting here I emailed them. Drew there at Temco wrote me back, told me quite honestly he could not find the tracking number for it, and rushed my order out to me double quick. It will be here Monday.

Me:


In contrast, I ordered a mech from VaporBreak back on Sept. 2nd, still cannot track it, and they do not respond to emails at all. I can only hope it gets here. I won't order from them again. I can understand that things go wrong sometimes, but if I can't even get an answer from the vendor or any information about my order I don't want to deal with them.

Hey Drew,

Is there a way I can track my order? It's been 10 days and it's not here
in today's mail, just wondering if there might be a tracking number.

Drew:
Thank you for the email. This defiantly should have shipped already, but I
was not able to find a tracking number. I will make sure a spool gets
shipped out today. Thank you.

Me:
Thank you very much Drew, may the gods of Powerball smile upon you

This is why I started this thread!

I ordered a Provari and Z-Atty Pro, with the Provari extended warranty and the 18650 battery cap, well it didn't show up, USPS has no clue where it is, only it was signed for by john Doe, with no signature on the Proof of Delivery form...

Kim from Provape got on it right away, and my replacement order was shipped in 6 days!, And we are talking about $350.00!

Now that's GREAT service!

BTW add Provape to my list of GREAT sources to deal with!

 

[ItTechy]

I want to thank everyone who has contributed to this thread!

I don't care if you are giving away space heaters at the south pole with every order, if your customer service sucks, a company is not worth doing business with.....IMHO

Kinda like eating at a restaurant with SUPER food, GREAT service and horrible ambiance!
(You'll always go back)!

Keep it up!

 

[wickedsister]

Ive ordered from a few companies ecigarettechina takes 3weeks for the free shipping rts and wizardlabs were super fast

 

[ItTechy]

Discount Vapers and ProVape are the two at the very top of my list. Many are good, they are the best.

Again though, MY opinion only.

I agree, Provape gets my vote!

See my post in the Provape forum regarding my recent experience with them, awesome!
(also here in this thread).