Does anyone know if there is anything special besides an email we're supposed to do to get in touch with customer service at CigEasy ? besides seinding an e-mail to support@cigeasy.com ?
Customer Service question
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I don't have a phone number to call and this is the 3rd day my emails have gone unanswered. I received the wrong product in the mail and according to their website I have 72 hours to get in touch with them. The only information on their website that I can go by that would come close to getting in touch with them within a 72 hour period is there website address. I do'nt see an email or anything.
I have sent pictures of what I received and frankly am not happy with the support one bit. And I think it is BS that we're supposed to tolerate that level of support.
Oh, and I don't care how busy the company is. If they are too busy to handle their orders they can hire more people. That's what most companies do.
We Go-go Maniacs must have our Go Carts or all hell can break out!
But talk is cheap!
Check your Mail Box!
Happy vaping!
Frank
Frank,
You may have something there with the 'We Go-go Maniacs must have our Go Carts or all hell can break out!'.
I have been on these forums for a good 2 months, maybe 3. The people here are awesome. I have heard nothing but rave reviews about your company and I did feel like I was going outside my element with the post. It was a bit rude. So I don't mind taking flak for bad judgement on my part.
Thank you for your professionalism.
For those who would gleam a negative towards the company from my post, please don't. My personality is spontanious at times.
At the end of the day it's me that's the fool and I am fine with that as a learning experience.
Good day!
Hi guys. I have been trying to reach someone at cig-easy via email. The order I placed (go-go) on 5/5 was delivered on 5/9. Great!. the problem is that i made an error at the time of ordering. I forgot to use the pulldown tab to change the cartos to Blank and the juice to flue cured tobacco. When I tried to go into my orders (3 minutes after I ordered) it said it was too late to change anything -- order was processed. I e-mailed frank immediately and three more times before it shipped. Now, I'm afraid it is too late to exchange the cherry cartos and 555 juice to what I actually want. It is now 5/10 and I'm still waiting for a reply.
Thanks
Thanks
Hi tiraggi,
If you did not get a response within 24-48hrs then it was likely automatically forwarded to me at ssv2@cigeasy.com
I am not showing any correspondence in regards to what you are describing now from 5/4 to 5/10.
In the event you have not yet received a response from support@cigeasy.com Please PM me or send an e-mail with your Name, order# and confirmation to me at ssv2@cigeasy.com so, I can check into this personally.
Thanks,
SSV2
Hi tiraggi,
If you did not get a response within 24-48hrs then it was likely automatically forwarded to me at ssv2@cigeasy.com
I am not showing any correspondence in regards to what you are describing now from 5/4 to 5/10.
In the event you have not yet received a response from support@cigeasy.com Please PM me or send an e-mail with your Name, order# and confirmation to me at ssv2@cigeasy.com so, I can check into this personally.
Thanks,
SSV2
Thanks for the email followup ssv2. I hope you don't mind me posting here but I think the forum here should know the great customer service you and Cig Easy (Frank) have provided me. Do to MY error in ordering, (Go-go Mania?)I wasn't able to get what I wanted.Thanks to you guys, I get to keep the carto's and juice and I am getting an in-store gift certificate. It doesn't get any better than that
Tommy
Cig Easy was my go to company for over a year when I started vaping (and will hopefully soon be my go go company once they're in stock) Frank and the rest of his team completely blew me away with the TOP NOTCH customer service they provided me!! I owe much of my vaping success to CigEasy and look forward to returning as a customer as soon as the go-gos are back in stock! Thanks again Frank and to the CigEasy team, you are the best in the business when it comes to customer service!
once they're in stock) Frank and the rest of his team completely blew me away with the TOP NOTCH customer service they provided me!! I owe much of my vaping success to CigEasy and look forward to returning as a customer as soon as the go-gos are back in stock! Thanks again Frank and to the CigEasy team, you are the best in the business when it comes to customer service!
I may be a new customer to CigEasy but you'd think I was a part owner the way I have been treated. I ordered a GO-GO kit from the last batch and within 3 days had both a thread issue from day 1 and then a dying battery on day 3 responded to. Having read the forums about Frank's illness, I had emailed SSV2 right off the bat.
He not only responded but offered to exchange product from his own inventory! Tell me any other vendor that would do that? I'm sure they exist but it has to be as rare as hen's teeth. The battery issue is still pending thanks to both the Hong Kong Customs and what turns out to be a bad charger but neither of those factors are in CigEasy's control.
I am cautious about recommending any vendor for any product but can recommend CigEasy with a clear conscience knowing the customer service is there. Thanks again SSV2 (this is old Steve C. by the way) and hope you're doing better Frank. You guys not only bring us a product but service it well and are constantly on the look out for ways to improve both the function and quality of what is made half a world away.
He not only responded but offered to exchange product from his own inventory! Tell me any other vendor that would do that? I'm sure they exist but it has to be as rare as hen's teeth. The battery issue is still pending thanks to both the Hong Kong Customs and what turns out to be a bad charger but neither of those factors are in CigEasy's control.
I am cautious about recommending any vendor for any product but can recommend CigEasy with a clear conscience knowing the customer service is there. Thanks again SSV2 (this is old Steve C. by the way) and hope you're doing better Frank. You guys not only bring us a product but service it well and are constantly on the look out for ways to improve both the function and quality of what is made half a world away.
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