I recently placed an order from a company for a couple iClear16s. One of them came to me defective. I contacted them and in order for them to send me a replacement they are requiring me to send them my broken clearo to ensure that it is actually broken. Maybe it's just me but I don't want to pay for shipping to send a 4 dollar device back. In my experience with most companies they just send me a new device and call it square. I could even understand them sending me a new device with a prepaid envelope to return the defective device. Am I over reacting here? It would be a different story had it been a 60+ dollar purchase but when dealing with such a small amount of money I think they should cut their loses for shipping out a defective device.
Dealing with eCig customer service
- Thread starter Cptfunpants
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They will also get reimbursed for the item if they return it to the manufacturer.
It may not be much, but your probably not the only one, and it all adds up in the end.
It may not be much, but your probably not the only one, and it all adds up in the end.
Yes I realize this much, but if I were running a company I would try to reduce the expenses and leg work as much as possible for my customers had I shipped them a defective device, even if I had no way of knowing or telling the device was faulty a head of time.
In this case it dose not matter what you think you have to play their game to get a replacement. The only thing you can do is post unfavorable feed back anyplace you can find and chose not to spend money with that vendor again. I agree with you 100% If they did not offer the reimburse me for shipping I would just not deal with them.
If it is only a 4$ clearo i would think they should just to send you a new one. They are aware that there are duds. After all it is not a fancy 40$ or more device.
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