Okay deej, this is getting ridiculous! I knew when I placed my orders that they would take a really long time to get to me, and I was ok with that. After all, you were moving across country, that's never easy. You warned me before I ordered, and I accepted the wait time.
On top of that, you also gave me a very generous coupon code to get a huge discount on my order. I used this code 3 times and put in 3 orders because I kept remembering I needed more of this or that or wanted to try more of the flavors that I"ve missed out on being away for so long ... I knew it would take forever, I was ok with that! I've found it's better to order and wait rather than rely on my menopausal memory to remember which flavors I wanted to try.
Now you institute this new policy, which I highly commend you for. I don't know of any other vendor who does that ... and I doubt any will follow you. (Like so many have tried to make cheesecakes and champagnes, HA!) But I disagree with making this policy retroactive to orders already placed. I tried to give back the first $25 in reward points but Mrs. Deej wrote me back and insisted on "NO BACKSIES" but giving me another on my 2nd pending order is just too much.
You can not afford to do this, you'll go broke -- please take the points out of my account. I appreciate the sentiment but I'm a customer for life, no matter what. And since I knew I'd be waiting a long time, I really have to insist that you don't reward me for what I was expecting to begin with. You said yourself this was a hard move and you lost a lot of equipment. You don't need the added expense of "buying off" your loyal customers, who are going to stay with you no matter what! If you have to extend this offer to some of the newer customers, I understand, but please, I don't need it and I wish you would take the $50 out of my account and not reward me on the 3rd order pending.
(what is wrong with me, I'm begging someone to take money away from me) !!!
Seriously, deej ... consider it my wedding present or whatever it takes for you to remove it. JUST REMOVE IT! I will never spend it and that means I'll have to keep track of what are my real points and what are those points. I'm too old to do that much math.
Buy something nice for the new digs instead
cleo
