defective atty from Avid Vaper

[aggo]

Well, after over 2.5 of vaping decided to finally give the Cisco and HH357 a try. Ordered 5 atomizers and got busy with things (including trying out the IGO-L and -S) so it was a while before I checked them out. I tested them with a multimeter and one of them was DOA. I wrote them an email informing them about the defective atty. No response after a couple of days, then I noticed the returns policy on their website....d'oh! Shipping & Returns
I think it was over a week since I'd gotten them before I metered them. I submitted a support ticket a couple of days ago and haven't heard anything, and wonder if I ever will. Obviously, I should have noted their return policy when I ordered, but geez it's my first order. Anyone had a similar experience?

By the way, the defective atty is a 306. If it was the HH357 I'd be having a stroke by now.

 

[SirSteve]

They should at least respond, I would be hesitant about ever placing another order with them if I were you.

 

[LarryPer]

I had the same issue with them
When they did respond they were very rude and refused a refund or credit even though it was there fault
I had to go through my credit card company to get satisfaction

 

[Tripster]

I ordered only one HH 357 (imho, it's overpriced hyped) year or so back but not fond of AvidVapers business ethics (very important for a business to have proper ethics for me to invest my money with them).

 

[y cherry y]

Never had any problem with Avid's customer service. They've always solved problems promptly and without argument.

 

[aggo]

Hmmm this is a bit discouraging. This is actually the first I've heard about poor customer service at Avid Vaper. Not sure what to do. I guess if I don't hear from them in another couple of days I'll contact them again.

 

[genabass]

Aggo, did you get this resolved?

I have same issue - dead 306. I contacted them and they responded, assigned RMA number and asked to send defective atty back, which I did. I have not heard from them again over 4 weeks now! Been e-mailing them again and again - no response whatsoever...

 

[aggo]

Afraid I never heard from them. I guess I'll have to do like LarryPer and see if the credit card company can help resolve this. There is no excuse for AvidVaper to be treating customers this way.

 

[genabass]

I agree. Horrible customer service! I will try contacting them yet again and if they still do not respond (its been over 5 weeks already!) I will take it to the credit card company.

 

[Francesco]

More than three months ago I ordered several items worth more than 70 Euros at Avid vaper .
Initially they not accepted the order because made it from Thailand with Italian credit card
and they asked me a photocopy of the credit card itself, very strange thing ,
they have justified because they say that in Asia there are many scams for cards credit .
So I paid with a credit card Thai and finally the order has been accepted.
Too bad it's been three months, and I have not received ANYTHING ,
I wrote them and they said that there may be a significant delay up to two months ,
now that we have passed the third month I believe unfortunately to have lost my money.
I have made many orders anywhere in the world including the USA and I have always received the items,
only with Avid vaper I had problems , either to pay with my italian credit card and to get items paid regularly!
When I ordered I did not think that in the U.S. there have been scams that have created problems in the world ,
Avid vaper have questioned the validity of my credit card only because I live in Thailand.
The facts say that they have my money and I have not received anything. Last but not least have not responded to my last letter where I reported everything I just told you now!

 

[GetVaked]

I bought two 510 1.8ohm in a 2/$20 deal. Both were in the garbage within an hour. Burnt taste from both, four drops, let it sit ten minutes, four more. They were properly soaked for use. At the time I was using a Silver Bullet unregulated. Decided to cut my loss and just move on. Wouldn't order again.

A "Stingray" 1.5ohm longbarrel is on par with their HH .357. And much cheaper.

 

[Francesco]

I bought two 510 1.8ohm in a 2/$20 deal. Both were in the garbage within an hour. Burnt taste from both, four drops, let it sit ten minutes, four more. They were properly soaked for use. At the time I was using a Silver Bullet unregulated. Decided to cut my loss and just move on. Wouldn't order again.

A "Stingray" 1.5ohm longbarrel is on par with their HH .357. And much cheaper.

I see that not only Avidvaper is not correct in a commercial sense, but also the products often have problems. I use now the Vapage hybrid atom that are fabulous and less expensive. With Vapage I made ​​three orders and they are all arrived at their destination and no broken product, Avidvaper an order and I lost my money!