Defective battery

[ryanbaek]

Hello. I bought your DPV9 products on September 3rd.
My name is Seungbong BAEK and my order number is 4505.
I got two DPV9 batteries. One of them doesn't work well.
Compare to other one, it doesn't make enough vapor.
It is defenitely defective battery.

Can I get an alternative one? What should I do?

Please let me know how I can get an alternative battery.
Thank you.

 

[Di]

Hello. I bought your DPV9 products on September 3rd.
My name is Seungbong BAEK and my order number is 4505.
I got two DPV9 batteries. One of them doesn't work well.
Compare to other one, it doesn't make enough vapor.
It is defenitely defective battery.

Can I get an alternative one? What should I do?

Please let me know how I can get an alternative battery.
Thank you.

Hi ryanbaek

this is easy fixed,

just please contact Ed at customer service,
give him the details of your order and number etc.

state your problem,
and we will fix you right up.

East Mall is renowned for its outstanding customer service as you know
and Ed in Customer service is our treasure.

thank you for contacting us for help with your problem

Di ........