Defective item replacement?

[CountSmackula]

Hoogie,
Maybe you can help, or direct me to someone who can.

Thanks in advance for reading this... hope you can help.

I received a defective VV box mod. (Ordered 4/14 [MV-4450572], Rec'd 4/19, discovered defective the same day - support ticket submitted - MLHG513S19, ticket "Resolved" 4/26)

It seems I have to pay to mail back the defective unit, and then wait until MV receives it before a replacement is sent. Is that standard practice? I know MV doesn't want to get screwed over, but my CC number is on file from the original purchase if, for some reason, it doesn't ever show up.

The reply to my support ticket (which took a full week) was:

Dear K.A. Moberly, Our staff has just replied to your ticket "Defect in new VV box mod"

You can view the ticket here: [removed link]

K.A You are more than welcome to send it back for replacement or store credit. Please send it to the address below with your ticket ID number and which method of exchange you would like to do.

madvapes LLC
18631 Northline Dr STE A
Cornelius, NC 28031

Thanks,
- Paul

 

[bargainmusic]

Madvapes does not store credit card information. Your credit card information is taken and processed, then deleted from the system.

I don't know of many companies that would send you a brand new $35-$45 item without receiving the defective one first.

 

[CountSmackula]

I can name a few... ASUS, NewEgg, and Amazon come to mind. Perhaps it's because I've had longer business relationships with them, or because they are bigger companies. Don't know. Curious, that's all.

 

[Madcaprym]

I had a bad battery and it was DOA I had to send it in first before I got the new one got sent. That is how MV is, I had another vendor (mvs) send me a new bolt mod after I sent the defective one back and they sent me a package mailing slip to pay for shipping. I think they are just covering themselves .

 

[CountSmackula]

It's just that this is the first time I've gotten a defective item from a vaping supplier, and I didn't know if it was standard procedure or not?

Also, I got the newsletter about their impending relocation to a larger building & didn't really want to get "lost" in the move.

 

[Kenji]

Hmmm sorry to hear about your defective VV. I was wondering what was the issue? did it just plain not work ? I am having an issue with my VV also well i dont know if its any issue but it over heats after 8-9 draws and I have to wait for like 1-2 mins before I can take vape again then same issue.

 

[MASTER0FDAMPF]

step down regulators generate ALOT of heat. Find a scrap hunk of aluminum (from a busted device or old cpu cooling fan from a PC) and it will help. There are tons of tutorials around for adding a heatsink to that VV box.

Most likely with very little skill, you could repair that non-working VV box mod. On almost every box mod I have bought or made I have had issues with the positive battery connector making contact. I would start there...maybe the battery just isn't making good contact.

 

[CountSmackula]

Thanks Master. Good idea on adding a heatsink!

Kenji - My problem was with the 'fire' switch (I think). It would operate properly on the first hit or two, and then would stay in the 'on' position. I'd have to use the master 'on-off' switch to kill power to the unit. And if I turned it back on before the box had cooled down, it would just start firing the atty right away.

Anyway, I sent the box back on the 28th & received confirmation today (1 May) that it was received, and that a replacement was being sent out. I like the speedy turn-around!

Props to MadVapes on that!

 

[Kenji]

Ok got it, I hope mines is just a battery issue. I will know by this weekend when my batteries come and I can test. I did Open a ticket for my issue with madvapes but as of current no response yet. Ill keep you guys posted ... on my own thread LOL dont want to high jack your thread.

 

[CountSmackula]

THIS THREAD CAN BE LOCKED SINCE THE ISSUE IS RESOLVED.

Thanks!