Defective Mini Auto Charger

[JRudey]

I received a defective (DOA) car charger from Halo. After exchanging many messages with support over several days, the best I could get was directions to mail the device back for the Halo QC people to inspect it. The device cost $10. Is it worth my time and effort to package the thing up, address the package, drive to the post office, wait in line, pay for the postage and then wait for the crack team at Halo to determine if the unit is defective? How many people would go to that much trouble for a $10 credit that might not show-up on my Visa statement until December? Am I out of line here?

 

[Cinder Ella]

Hi JRudey,

Sorry to hear about the issue you are having with the car charger! We never like to hear about defective items. I believe CS is usually willing to reimburse for return shipping charges if you work with them, depending on the situation. Also, though it is a bit of a hassle to return defective product, that is how our quality control department gets better, if there is an issue with any of our products we need to know about it so we can maintain the quality standards of our products. I believe credits for returned items show up within just a few days and/or the replacement item(s) are usually shipped out the same day or the day after the defective item(s) are received here in our office, usually with a little something extra for your trouble. If you would like to let me know your ticket number I can get in touch with customer service and see if there isn't something to I can do to help out this situation.

 

[JRudey]

Thanks. Last time I checked my ticket got closed. Maybe they did it in error. I didn't receive a reply. The ticket was simply closed. Ticket #1011254. I'm afraid my feelings about the matter have gone beyond receiving a credit. I genuinely wish I never brought the issue up. It's only ten bucks. I should have just tossed the device out. Your website shows two car-chargers. I picked the more expensive one thinking it was the better one. Why does Halo sell two different car chargers without explaining what makes them different? I probably would have been perfectly happy with the other one.

 

[Cinder Ella]

The larger and less expensive one is the older style. We have since updated to the newer, smaller, sleeker styled one. Let me take a look at your ticket and see what i can do.

 

[ckmeyers]

I received a defective (DOA) car charger from Halo. After exchanging many messages with support over several days, the best I could get was directions to mail the device back for the Halo QC people to inspect it. The device cost $10. Is it worth my time and effort to package the thing up, address the package, drive to the post office, wait in line, pay for the postage and then wait for the crack team at Halo to determine if the unit is defective? How many people would go to that much trouble for a $10 credit that might not show-up on my Visa statement until December? Am I out of line here?

I don't think you're out of line here, I just don't think you've been vaping long enough to know that Halo asking you to return the defective item for a replacement is very much the standard way it's done. Most, if not all of the sellers, would require you to return the defective item before sending a replacement. If it were me I'd just send it back and let them send me a replacement.

 

[JRudey]

Thanks. I'm planning to write-off the loss and put the matter behind me. Driving to the post office and waiting in line just isn't worth the $10 credit that I might receive from Halo. I don't need a replacement. I already have a work-around solution. Lesson learned.

I don't think you're out of line here, I just don't think you've been vaping long enough to know that Halo asking you to return the defective item for a replacement is very much the standard way it's done. Most, if not all of the sellers, would require you to return the defective item before sending a replacement. If it were me I'd just send it back and let them send me a replacement.

 

[ckmeyers]

Thanks. I'm planning to write-off the loss and put the matter behind me. Driving to the post office and waiting in line just isn't worth the $10 credit that I might receive from Halo. I don't need a replacement. I already have a work-around solution. Lesson learned.

I get that, it's no easy trick getting through the Post Office where I'm at either.

 

[JRudey]

I still have not heard back from Halo on this matter.

Hi JRudey,

Sorry to hear about the issue you are having with the car charger! We never like to hear about defective items. I believe CS is usually willing to reimburse for return shipping charges if you work with them, depending on the situation. Also, though it is a bit of a hassle to return defective product, that is how our quality control department gets better, if there is an issue with any of our products we need to know about it so we can maintain the quality standards of our products. I believe credits for returned items show up within just a few days and/or the replacement item(s) are usually shipped out the same day or the day after the defective item(s) are received here in our office, usually with a little something extra for your trouble. If you would like to let me know your ticket number I can get in touch with customer service and see if there isn't something to I can do to help out this situation.

 

[Cinder Ella]

Hi,

Just followed up with CS, sounds like they responded to your ticket on Wednesday afternoon and left you a voicemail yesterday. Just wanted to make sure this was taken care of and see if there was anything else I could do.

I still have not heard back from Halo on this matter.

 

[JRudey]

Hi,

Just followed up with CS, sounds like they responded to your ticket on Wednesday afternoon and left you a voicemail yesterday. Just wanted to make sure this was taken care of and see if there was anything else I could do.

Thanks so much for your assistance. I'm totally satisfied. The replacement car charger works great!

I appreciate everything Halo Support did to resolve my concern.