Updated and thanks for the tip.
I called Smoking-everywhere and they refuse to cancel my order. At first, she told me that once it is processed, the order cannot be altered, including cancellation.
Then after I lied and told her that I wished I could change my order to add things, she then put me on hold, came back and told me that my order wasn't shipped and therefore I could add anything I liked to the order. I told her I wanted to remove the extra cartridges and possibly add another starter kit. After a second of hearing her type, she then asks which starter set I wanted to add ... I told her that my wife just decided she didn't want one until she tried mine to see if she liked it and the lady on the phone got rude. She then tells me that they cannot remove the two extra cartridge packs unless I added more to the order ...
After a back and forth conversation, she then tells me that they cannot remove anything from my order because after orders have been processed they cannot be changed !!! She flip-flopped like a politician.
Obviously, they could and would change my order if it would increase the money they made off of me ... but the instant they wouldn't make more money, they had a zero-changes policy. I can't say that I am surprised. Lesson learned ...
Eli
I called Smoking-everywhere and they refuse to cancel my order. At first, she told me that once it is processed, the order cannot be altered, including cancellation.
Then after I lied and told her that I wished I could change my order to add things, she then put me on hold, came back and told me that my order wasn't shipped and therefore I could add anything I liked to the order. I told her I wanted to remove the extra cartridges and possibly add another starter kit. After a second of hearing her type, she then asks which starter set I wanted to add ... I told her that my wife just decided she didn't want one until she tried mine to see if she liked it and the lady on the phone got rude. She then tells me that they cannot remove the two extra cartridge packs unless I added more to the order ...
After a back and forth conversation, she then tells me that they cannot remove anything from my order because after orders have been processed they cannot be changed !!! She flip-flopped like a politician.
Obviously, they could and would change my order if it would increase the money they made off of me ... but the instant they wouldn't make more money, they had a zero-changes policy. I can't say that I am surprised. Lesson learned ...
Eli