Didn't want to do this, but...

[wingscup]

I recently ordered a manual battery from PEC (perfect Electonic Cigarette) and it never worked properly. I could only get 7-10 hits off of it and the battery would die. I tried charging it several times. Over night, for a few hours, on a differrent charger, etc. Still the same. So I called PEC several times and left a message about what was going on. No response. So I emailed them several times, no response. Still waiting to hear from them and it's been a week. I also posted a message on their message board. NOTHING. Very frustrated with them. Just wanted to give my 2 cents worth about Perfect Electronic Cigarette. I tried to let them respond and gave them adequate time to do so. Will we see, I guess. Thanks for reading 8-o

 

[rickyman]

Hmm... I don't understand why this happened to you. I've done business with them many times and one time I had an issue, so I sent an e-mail and it was answered right away. I hope you get this resolved soon.

 

[wingscup]

I have ordered e liquid from them in the past and haven't had any problems. I don't understand why I am not getting a response. I asked if Terry and co. were on vacation on their message board, still no response. ???

 

[GoodDog]

Thanks for posting your experience. The only way we know if a company is good is by other people posting their experience. There are so many good monitored ECF Sponsored Suppliers and it's unfortunate that you didn't buy from one of them.

 

[rickyman]

I know they just moved into a new house and everything has been a little crazy, but I thought they had gotten settled in by now. Terry also said he was hiring some help because of the increase in business. I don't know, but I'm curious to find out what's going on.

By the way, I understand your frustration. I would probably feel the same way.

 

[wingscup]

I understamd about the moving and the new house. I was ordering juice from them during that time. Just some sort of response would be great. I'd like to get this over and move on. Balls in their court..I'll keep you updated.

 

[Switched]

Sorry to hear of your experience. It seems that many feel the same way.

 

[pdssoft]

"PEC (Perfect Electronic Cigarette)" It would appear they're not that "Perfect"... Thanks for the "Heads-Up"...

 

[wingscup]

Thanks for posting your experience. The only way we know if a company is good is by other people posting their experience. There are so many good monitored ECF Sponsored Suppliers and it's unfortunate that you didn't buy from one of them.

Like Totally Wicked? LOL

 

[candre23]

Like Totally Wicked? LOL

ECF claims that they will attempt to moderate between dissatisfied customers and registered suppliers, and take action against suppliers that are consistently dishonest. If all the people who are having problems with TW would PM a mod about it, then something might get done. As it is, I think most people just vent in these threads and it never gets brought to the attention of the people who can act on it.

 

[wingscup]

You should see how I got slammed bringing up my complaint about PEC on the "unbaised" message board over there. I'll keep my mouth shut from now on and guess let people find out on their own.

 

[Elendil]

ECF claims that they will attempt to moderate between dissatisfied customers and registered suppliers, and take action against suppliers that are consistently dishonest. If all the people who are having problems with TW would PM a mod about it, then something might get done. As it is, I think most people just vent in these threads and it never gets brought to the attention of the people who can act on it.

You are correct. We will attempt to mediate when a member has a complaint with either a Forum Supplier or Registered Supplier.

As the Supplier Complaint Officer for ECF, it is my responsibility to be heavily involved in these issues. My action is predicated on the member who had the problem actually contacting me (or any other ECF staff member who will forward to me) to state what the issue is.

I then will contact the supplier and get both sides of the story and work towards a solution that works for everyone. We want the shopping experience to beneficial to both the buyer and seller.

If anyone has an issue with and ECF Registered supplier I ask that you PM me or contact me via email elendil@e-cigarette-forum.com

I have successfully mediated a few disputes and would be happy to assist anyone who needs it.

 

[ImYourSalt]

That's what I like to hear! Keep up the good work!

You are correct. We will attempt to mediate when a member has a complaint with either a Forum Supplier or Registered Supplier.

As the Supplier Complaint Officer for ECF, it is my responsibility to be heavily involved in these issues. My action is predicated on the member who had the problem actually contacting me (or any other ECF staff member who will forward to me) to state what the issue is.

I then will contact the supplier and get both sides of the story and work towards a solution that works for everyone. We want the shopping experience to beneficial to both the buyer and seller.

If anyone has an issue with and ECF Registered supplier I ask that you PM me or contact me via email elendil@e-cigarette-forum.com

I have successfully mediated a few disputes and would be happy to assist anyone who needs it.